0013698: Fatal error

(0030778)
JMTyler (reporter)
2012-01-03 18:00
edited on: 2012-01-18 21:59

I am also experiencing this bug. It occurred when I tried to login through MantisTouch, after it got past the /checklogin call but before it finished loading /dashboard. My server is running MantisBT 1.2.4.

(0030854)
vboctor (administrator)
2012-01-08 03:42

Is this an intermittent or a permanent error? Did you try upgrading to newer MantisBT versions?

(0030863)
rolfkaiser (reporter)
2012-01-08 15:45
edited on: 2012-01-08 15:53

I installed this today, and found a number of documentation bugs (which I will log separately in 0013742) in the mantis touch readme - this is caused by one of them.

This is the error you get if you have an outdated mantis installation. It's erroring trying to get the user preferences, and in old mantis installs (I had 1.2.4) the API endpoint doesn't exist. Upgrading to 1.2.8 fixes it.

(0030866)
vboctor (administrator)
2012-01-08 19:31

@Stillhardy, can you please confirm that you were using MantisTouch against MantisBT version that is older than 1.2.5? Note that starting the next MantisTouch version, 1.2.5 will be the minimum support release. For older versions, the user will get an error on login.

Issue History
Date Modified	Username	Field	Change
2011-12-27 17:29	Stillhardy	New Issue
2012-01-03 18:00	JMTyler	Note Added: 0030778
2012-01-03 18:02	JMTyler	Note Edited: 0030778	View Revisions
2012-01-08 03:42	vboctor	Note Added: 0030854
2012-01-08 03:42	vboctor	Assigned To	=> vboctor
2012-01-08 03:42	vboctor	Status	new => feedback
2012-01-08 15:45	rolfkaiser	Note Added: 0030863
2012-01-08 15:53	rolfkaiser	Note Edited: 0030863	View Revisions
2012-01-08 19:31	vboctor	Note Added: 0030866
2012-01-18 21:58	vboctor	Note View State: 0030778: public
2012-01-18 21:59	vboctor	Note View State: 0030778: public
2012-01-19 23:07	sathis34	Note Added: 0030961
2012-03-16 03:24	vboctor	Note Deleted: 0030961
2012-03-16 03:24	vboctor	Status	feedback => resolved
2012-03-16 03:24	vboctor	Fixed in Version	=> 1.1.1
2012-03-16 03:24	vboctor	Resolution	open => fixed
2012-03-17 04:29	vboctor	Status	resolved => closed

Notes
(0030778) JMTyler (reporter) 2012-01-03 18:00 edited on: 2012-01-18 21:59	I am also experiencing this bug. It occurred when I tried to login through MantisTouch, after it got past the /checklogin call but before it finished loading /dashboard. My server is running MantisBT 1.2.4.

(0030854) vboctor (administrator) 2012-01-08 03:42	Is this an intermittent or a permanent error? Did you try upgrading to newer MantisBT versions?

(0030863) rolfkaiser (reporter) 2012-01-08 15:45 edited on: 2012-01-08 15:53	I installed this today, and found a number of documentation bugs (which I will log separately in 0013742) in the mantis touch readme - this is caused by one of them. This is the error you get if you have an outdated mantis installation. It's erroring trying to get the user preferences, and in old mantis installs (I had 1.2.4) the API endpoint doesn't exist. Upgrading to 1.2.8 fixes it.

(0030866) vboctor (administrator) 2012-01-08 19:31	@Stillhardy, can you please confirm that you were using MantisTouch against MantisBT version that is older than 1.2.5? Note that starting the next MantisTouch version, 1.2.5 will be the minimum support release. For older versions, the user will get an error on login.

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