View Issue Details

WikiJump to Notes
IDProjectCategoryView StatusDate SubmittedLast Update
0011143mantisbtbugtrackerpublic2009-11-09 23:522010-09-19 03:13
Reportersujith_qburst Assigned Toatrol  
PriorityhighSeveritycrashReproducibilityrandom
Status closedResolutionunable to reproduce 
OSWindows server 2003 
Summary0011143: Frequent webserver crashes when using mantis with Apache
Description

We are facing a critical issue in mantis which causes the Apache webserver to crash frequently. We are facing this more than 10 to 20 times per day which actually haults our entire working schedule. Platforl details are given.

Windows Server 2003
Apache 2.2
PHP 5.2.10

Please help me to find any workaround for this as we are suffering a lot due to this webserver crash.

Is there anyone facing the same problem when mantis using with windows platform? Please let me know if you have the smae issue in your hosting environmebt.

Additional Information

I am copying some of the error messages shown in our webserver log here.

PHP Fatal error: Maximum execution time of 30 seconds exceeded in C:\FTP\LocalUser\mantisbt\core\session_api.php on line 75, referer: http://mantis.smarttouchmobileinc.com/bug_update_advanced_page.php [^]
PHP Fatal error: Maximum execution time of 30 seconds exceeded in C:\FTP\LocalUser\mantisbt\core\filter_api.php on line 2735
PHP Fatal error: Maximum execution time of 30 seconds exceeded in C:\FTP\LocalUser\mantisbt\core\my_view_inc.php on line 250
PHP Fatal error: Maximum execution time of 30 seconds exceeded in C:\FTP\LocalUser\mantisbt\history_inc.php on line 88, referer:

TagsNo tags attached.

Activities

vboctor

vboctor

2009-11-10 03:34

manager   ~0023634

Environment Questions:

  1. What MantisBT verison are you using?

  2. Are you using LDAP?

  3. What database are you using?

  4. Do you use a cronjob for sending emails?

I would check the following two issues:

  1. Try with email notifications OFF, although some of the pages you references shouldn't generate emails.

  2. Try rebuilding your MySQL database indices.
sujith_qburst

sujith_qburst

2009-11-12 21:32

reporter   ~0023705

Thank you for your quick reply.

We have moved this to Linux-Apache environment and seems like the crashing issue is somehow solved. But now the problem is with email sending. Mantis application takes too much time to respond when we enabled email notification and working as normal if otherwise. We are using smtp account from Godaddy and there is no issue with this account which is used by some of our web applications.

Here is the answer for you questions..

  1. What MantisBT verison are you using?

We are using mantis 1.1.8 (Stable version)

  1. Are you using LDAP?

No.

  1. What database are you using?

MySql

  1. Do you use a cronjob for sending emails?

No.

I would check the following two issues:

  1. Try with email notifications OFF, although some of the pages you references shouldn't generate emails.

It works. But we need email notifications enabled.

  1. Try rebuilding your MySQL database indices.

The db is very less in size and it has less than 3000 tickets. So I dont thisnk this as db load issue.

Please let me know any workarounds for this.
atrol

atrol

2010-06-18 11:08

developer   ~0025903

sujith_qburst this issue is not reproducible with current version of MantisBT and might be caused by your environment.
Feel free to reopen the issue if there are still problems after upgrading.