How to close the reopend issue in mantis

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Ashwinntt
Posts: 24
Joined: 12 Aug 2013, 07:15

How to close the reopend issue in mantis

Post by Ashwinntt »

Hi
How to close the reopened issue in Mantis :(
atrol
Site Admin
Posts: 7959
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: How to close the reopend issue in mantis

Post by atrol »

It's not clear what you mean.

If you want allow reporters to close issue you can use page Manage > Manage Configuration > Workflow Thresholds
Enable the check box in line "Allow Reporter to close Issue"
Please use Search before posting and read the Manual
Ashwinntt
Posts: 24
Joined: 12 Aug 2013, 07:15

Re: How to close the reopend issue in mantis

Post by Ashwinntt »

Hi
I tried after changing the configuration as suggested but still I am not getting close option for re-opened issues
atrol
Site Admin
Posts: 7959
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: How to close the reopend issue in mantis

Post by atrol »

As I said, it's not clear what you mean.
Do you want to tell, that you don't get the "Close" button?
buttons.png
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Please use Search before posting and read the Manual
Ashwinntt
Posts: 24
Joined: 12 Aug 2013, 07:15

Re: How to close the reopend issue in mantis

Post by Ashwinntt »

Yes 'Close' button is not visible and the close option is not present in the status drop down
atrol
Site Admin
Posts: 7959
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: How to close the reopend issue in mantis

Post by atrol »

Which version of MantisBT do you use?

Are you able to reproduce the issue with an administrator account?
Please use Search before posting and read the Manual
Ashwinntt
Posts: 24
Joined: 12 Aug 2013, 07:15

Re: How to close the reopend issue in mantis

Post by Ashwinntt »

Even when I logged in as admin I am not able to see the close option and also under status dropdown after clicking on edit button and I am using 1.2.15 version of Mantis
atrol
Site Admin
Posts: 7959
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: How to close the reopend issue in mantis

Post by atrol »

Check the "Workflow Transitions" page.
Is "closed" enabled?
Please use Search before posting and read the Manual
Ashwinntt
Posts: 24
Joined: 12 Aug 2013, 07:15

Re: How to close the reopend issue in mantis

Post by Ashwinntt »

No the close button is not visible
atrol
Site Admin
Posts: 7959
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: How to close the reopend issue in mantis

Post by atrol »

I am not able to reproduce your problem with a fresh install of the latest stable version of MantisBT (1.2.15 at the moment).

You have to provide detailed, step-by-step instructions to reproduce the issue. Additional information listed below may also be useful:

- Exact version PHP, Database, Web server and Operating System
- Relevant customizations (e.g. changes in config_inc.php, settings of the workflow page, etc)
- Installed plugins or custom functions ?
- Was the MantisBT source code modified in any way ?

Are you able to reproduce the issue using Mantis2Go? (see my signature for it)
Please use Search before posting and read the Manual
Ashwinntt
Posts: 24
Joined: 12 Aug 2013, 07:15

Re: How to close the reopend issue in mantis

Post by Ashwinntt »

Hi
I not able to give you the details but sometimes while uploading the test evidences the 401 error message will get displayed
atrol
Site Admin
Posts: 7959
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: How to close the reopend issue in mantis

Post by atrol »

The provided information is not sufficient to provide any help in resolving the issue.
Please use Search before posting and read the Manual
Ashwinntt
Posts: 24
Joined: 12 Aug 2013, 07:15

Re: How to close the reopend issue in mantis

Post by Ashwinntt »

Finally the issue is resolved , first we need to change the status of reopened defect to confirmed , then to resolved after changing status to resolved we can see the close button
sumathi
Posts: 14
Joined: 09 Jun 2015, 05:24

Re: How to close the reopend issue in mantis

Post by sumathi »

Can some one help how to remove the issue history from my email template i need clear cut report i am using version mantis 1.1.6
atrol
Site Admin
Posts: 7959
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: How to close the reopend issue in mantis

Post by atrol »

sumathi wrote:Can some one help how to remove the issue history from my email template i need clear cut report i am using version mantis 1.1.6
Quite confusing
- I don't see where your post is related to this topic (How to close the reopend issue in mantis)
- email template? Mantis does not support something like email template
- what is a clear cut report?

btw. 1.1.6 is quite outdated. There are a lot of known security issues in it. Therefore I recommend to upgrade to latest stable version which is 1.2.19 at the moment.
Please use Search before posting and read the Manual
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