Mantis Bug Tracker - Forums

We use Email-plugin. Sometimes, for closed tickets, an email arrives to the closed ticket and its status is set to ASSIGNED, despite our config looks like this: . Attaching screenshot of history.

What we want to do for this case is having the ticket set with status FEEDBACK and resolution REOPENED. Why is it set to ASSIGNED?

Look at this setting:
/**
* When a note is added to a bug currently in $g_bug_feedback_status, and the note
* author is the bug's reporter, this option will automatically set the bug status
* to $g_bug_submit_status or $g_bug_assigned_status if the bug is assigned to a
* developer. Defaults to enabled.
* @global boolean $g_reassign_on_feedback
*/
$g_reassign_on_feedback = ON;

Think you need this to be OFF

That setting is already OFF, like it says in my post.