Send Emails to Customers

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rmartin
Posts: 1
Joined: 02 Jun 2022, 10:31

Send Emails to Customers

Post by rmartin »

MantisBT 2.25.4
PHP 8.0.19

I'm wondering if there's a simple way to send an email to our clients when a ticket is closed or resolved.

Example: the "A" customer with email (customer@example.com) sends a mail to our mantis support account (support@example.com) and we have a new ticket created on the mantis.

If we assign this ticket to informer "B", B is getting an email about this, everything is fine at this point, now if B finishes the task, close the ticket, customer A ain't getting any email about the ticket being closed and fixed.

as far as i read, the only way to archive this is creating an account on mantis and associating the customer email to that account, for obvious reasons we can't do that since we have a lot of customers.

Is there any way or plugin to resolve this issue?

Thanks
cas
Posts: 1586
Joined: 11 Mar 2006, 16:08
Contact:

Re: Send Emails to Customers

Post by cas »

This would require a plugin to fully automate this. There is a little plugin called Forward issue which you could use from within the issue itself. But then you need to fill the mail and text yourself.
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