Mantis 2.25.2

[ashwinkwadhwa]

Hi,

We have recently upgraded Mantis to 2.25 but since then we are facing issue of Mantis getting slow in some fields, like when we assign a ticket to someone the response time is very slow and sometime it give timeout and at the same time if try to access the url from another window it doesn't load, we are using MySQL version 8.0.28.

Kindly help.

Regards,
Ashwin

[atrol]

We have recently upgraded Mantis to 2.25

Which version did you use before?
Did you check web server and PHP logs for errors and warnings?
Did you run admin/check/index.php after the upgrade and fixed all errors and/or warnings you got?

[ashwinkwadhwa]

Version
Previous Version was 1.2.19

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This what I found in apache error logs.

[Tue Apr 05 12:44:33.463460 2022] [proxy_fcgi:error] [pid 18845:tid 140110020474624] (70007)The timeout specified has expired: [client x.x.x.x:65378] AH01075: Error dispatching request to : (polling), referer: http://x.x.x.x/bug_reminder.php
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Admin Check Result

Database
MySQL Lifecycle and Release Support data availability
Release information for MySQL 8.0 series is not available, unable to perform the lifecycle checks. WARN

Paths
core_path configuration option is set to a path outside the web root
For increased security it is recommended that you move the core_path directory outside the web root. WARN
class_path configuration option is set to a path outside the web root
For increased security it is recommended that you move the class_path directory outside the web root. WARN
library_path configuration option is set to a path outside the web root
For increased security it is recommended that you move the library_path directory outside the web root. WARN
config_path configuration option is set to a path outside the web root
For increased security it is recommended that you move the config_path directory outside the web root. WARN
language_path configuration option is set to a path outside the web root
For increased security it is recommended that you move the language_path directory outside the web root. WARN
Directory doc does not need to exist within the MantisBT root
The doc directory within the MantisBT root should be removed as it is not needed for the live operation of MantisBT. WARN
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This is what happens when I assign a ticket or change a user status.

Gateway Timeout
The gateway did not receive a timely response from the upstream server or application.

[atrol]

This might be related to email sending.
Try if the timeouts disappear by deactivating the notifications.
Add the following line in config/config_inc.php for that.

Code: Select all

$g_enable_email_notification	= OFF;

[ashwinkwadhwa]

Hey Man,

Thanks a ton that worked, its working like a charm now.

Regards,
Ashwin

[atrol]

Fine that it's working, but be aware that now no email notifications are sent anymore.