Reporter not receiving email notification when note added

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dan1776
Posts: 2
Joined: 03 Jan 2022, 17:00

Reporter not receiving email notification when note added

Post by dan1776 »

Issue reporter is not receiving an email notification when a note is added. Emails are being sent from Mantis for other actions however, for example when a new issue is added.

MantisBT Version 2.25.2

Under Manage Configuration -> E-mail Notifications, "E-mail on Note Added" is enabled for all but "viewer" and "reporter" for "All Projects". Same for individual Projects. The reporter's user preferences has "Email on Note Added" enabled for any severity.

I've installed the "Event Log" plugin with "LOG_EMAIL_VERBOSE" to gain some insight, but I'm not seeing entries in the event log when a note is added.

Any ideas what I should check next?
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Reporter not receiving email notification when note added

Post by atrol »

Set logging to

Code: Select all

$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT | LOG_EMAIL_VERBOSE;
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dan1776
Posts: 2
Joined: 03 Jan 2022, 17:00

Re: Reporter not receiving email notification when note added

Post by dan1776 »

Ok, thanks for the suggestion. I've set $g_log_level as you recommended.
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