Email Confirmation on Ticket Creation
Posted: 05 Feb 2021, 16:49
Hi guys,
I am sorry, the chances of this being asked and more than likely addressed are probably close to 100% but I just cannot seem to find the information I am looking for.
So, I have the EmailReporting plugin installed and working which is great BUT I want whoever is sending the email to receive an automated reply with the ticket number etc. Is this possible?
All emails internally are work, for example, if the automatically created ticket is assigned to an engineer etc the emails get sent through to the engineer fine.
Apologies once again but I did sift through a number of threads on here but nothing pointed me in the right direction.
MantisBT Version: 2.24.3
EmailReporting Version: 0.10.1
Thanks in advance guys.
I am sorry, the chances of this being asked and more than likely addressed are probably close to 100% but I just cannot seem to find the information I am looking for.
So, I have the EmailReporting plugin installed and working which is great BUT I want whoever is sending the email to receive an automated reply with the ticket number etc. Is this possible?
All emails internally are work, for example, if the automatically created ticket is assigned to an engineer etc the emails get sent through to the engineer fine.
Apologies once again but I did sift through a number of threads on here but nothing pointed me in the right direction.
MantisBT Version: 2.24.3
EmailReporting Version: 0.10.1
Thanks in advance guys.