Comments marked private being sent on ticket close - is this a plugin issue instead?

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mushu
Posts: 349
Joined: 04 Jan 2017, 17:41

Comments marked private being sent on ticket close - is this a plugin issue instead?

Post by mushu »

Mantis 2.25.7, Email Reporting 0.11.0-DEV

So I just closed a ticket with "Resolved" status (though I doubt status matters as long as the statuscode is higher than the limit, etc, etc) and entered in the reason text and marked the box [Private] assuming the note text would be redacted in the closure email message. It was not, so I assume the customer also got that email and was able to see my comment text.

Is this a Mantis thing or is this an EmailReporting plugin thing? Never quite sure in these cases...if the plugin is to blame can an admin please move this to the proper forum for me? TIA!
atrol
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Location: Germany

Re: Comments marked private being sent on ticket close - is this a plugin issue instead?

Post by atrol »

I was not able to reproduce using a standard MantisBT.
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mushu
Posts: 349
Joined: 04 Jan 2017, 17:41

Re: Comments marked private being sent on ticket close - is this a plugin issue instead?

Post by mushu »

Thanks for testing that. Can you move this thread or do I need to enter a new post over there and have you close this one?
atrol
Site Admin
Posts: 8378
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Comments marked private being sent on ticket close - is this a plugin issue instead?

Post by atrol »

Are you sure it's caused by the Email Reporting plugin? Did you try without the plugin?
It could also be caused by your configuration or changes in original MantisBT code.
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mushu
Posts: 349
Joined: 04 Jan 2017, 17:41

Re: Comments marked private being sent on ticket close - is this a plugin issue instead?

Post by mushu »

$g_private_bugnote_threshold = DEVELOPER;

^ that is a thing.
atrol
Site Admin
Posts: 8378
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Comments marked private being sent on ticket close - is this a plugin issue instead?

Post by atrol »

The code line you are showing is the default setting of MantisBT from config_defaults_inc.php
I have no idea what you want to tell with "that is a thing".
Please use Search before posting and read the Manual
cas
Posts: 1622
Joined: 11 Mar 2006, 16:08
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Re: Comments marked private being sent on ticket close - is this a plugin issue instead?

Post by cas »

That was the issue. Someone with that level will see private notes :D
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