Hello,
When someone is sending a ticket through E-mail.
MantisBT is opening a ticket as follows:
Note: i have enabled the following:
How is possible to fix that and the ticket to be opened correctly?
Thanks a lot.
<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-comoffice" xmlns:w="urn:schemas-microsoft-comword" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-7">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
span.EmailStyle18
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 90.0pt 72.0pt 90.0pt;}
div.WordSection1
{page:WordSection1;}
--></style>
</head>
.......................
Email Received as Plain Text(HTML tags) and not Correct
Moderators: Developer, Contributor
-
- Posts: 26
- Joined: 18 Jan 2021, 09:10
Email Received as Plain Text(HTML tags) and not Correct
- Attachments
-
- parsehtmlm.png (6.67 KiB) Viewed 4270 times
Re: Email Received as Plain Text(HTML tags) and not Correct
Are you getting that html code in your MantisBT ticket?
Which version of EmailReporting are you running?
Please enable EmailReporting debug mode and reproduce the issue
It should write a raw_msg en parsed_msg.
Please provide those (via private message if necessary).
Which version of EmailReporting are you running?
Please enable EmailReporting debug mode and reproduce the issue
It should write a raw_msg en parsed_msg.
Please provide those (via private message if necessary).
-
- Posts: 26
- Joined: 18 Jan 2021, 09:10
Re: Email Received as Plain Text(HTML tags) and not Correct
Everything is working ok.
i enabled the MantisBT Formatting, and everything works nice and smooth.
Thank you.
i enabled the MantisBT Formatting, and everything works nice and smooth.
Thank you.