HELP!!!! PLEASE APPLICATION ERROR #500

Get help from other users here.

Moderators: Developer, Contributor

percimon
Posts: 19
Joined: 09 Dec 2019, 13:59

HELP!!!! PLEASE APPLICATION ERROR #500

Post by percimon »

I wanted to upload files in the incidents we created in the mantis but it does not work and I get the error I leave in the capture, if you can help me I will be very grateful.
I have looked for solutions in the forum, but it is not possible to find the one that works for me.
mantis version: 2.23.0

attached capture: https://prnt.sc/r1a7p1
JulesA
Posts: 37
Joined: 11 Feb 2020, 10:01

Re: HELP!!!! PLEASE APPLICATION ERROR #500

Post by JulesA »

The error tells a lot, don't you have a a way to upload a smaller file ?
percimon
Posts: 19
Joined: 09 Dec 2019, 13:59

Re: HELP!!!! PLEASE APPLICATION ERROR #500

Post by percimon »

hello.
The files that are hard to upload do not weigh even 1 kb.
so even then the problem cannot be fixed. :(
JulesA
Posts: 37
Joined: 11 Feb 2020, 10:01

Re: HELP!!!! PLEASE APPLICATION ERROR #500

Post by JulesA »

1. Were you able to upload any files before ?
2. Did you change anything recently ?
percimon
Posts: 19
Joined: 09 Dec 2019, 13:59

Re: HELP!!!! PLEASE APPLICATION ERROR #500

Post by percimon »

Yes, before we could upload files.
and the only change we have made in the file manager is config_inc.php

I attached capture: https://prnt.sc/r1b18k
JulesA
Posts: 37
Joined: 11 Feb 2020, 10:01

Re: HELP!!!! PLEASE APPLICATION ERROR #500

Post by JulesA »

What were the modifications in the config_inc.php ?
If you revert back the modifications from this file, can you upload ?
percimon
Posts: 19
Joined: 09 Dec 2019, 13:59

Re: HELP!!!! PLEASE APPLICATION ERROR #500

Post by percimon »

Hi.
the change I made was

$ g_bug_report_page_fields = array (
                 'category_id',
                 'view_state',
                 'handler',
                 'priority',
                 // 'severity',
                 // 'reproducibility',
                 // 'platform',
                 //'you',
                 // 'os_version',
                 // 'product_version',
                 // 'product_build',
                 // 'target_version',
                 'summary',
                 'description',
                 // 'additional_info',
                 // 'steps_to_reproduce',
                 'attachments',
                 'due_date',
                         );

but delete them and it still doesn't work.
JulesA
Posts: 37
Joined: 11 Feb 2020, 10:01

Re: HELP!!!! PLEASE APPLICATION ERROR #500

Post by JulesA »

What's strange is that you tell me it worked before and you made the change in the config_inc.php and it stopped working.

What else did you modify ?
percimon
Posts: 19
Joined: 09 Dec 2019, 13:59

Re: HELP!!!! PLEASE APPLICATION ERROR #500

Post by percimon »

Thanks a lot for the answers.
modify the config_defaults_inc_php and then return it to the previous step and still can't work.

attached capture: https://prnt.sc/r1bduv
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: HELP!!!! PLEASE APPLICATION ERROR #500

Post by atrol »

Run admin/check/index.php where you might get some errors and / or warnings that will push you into the right direction.
Please use Search before posting and read the Manual
percimon
Posts: 19
Joined: 09 Dec 2019, 13:59

Re: HELP!!!! PLEASE APPLICATION ERROR #500

Post by percimon »

The page doesn't let me execute that.
this is my route https://percimon.net/mantisbt/my_view_page.php you help me to put it correctly is it shows me an error.

and on the other hand it will be that you don't know how I can add the max_allowed_packet in mysql?
I remain attentive thank you very much.
percimon
Posts: 19
Joined: 09 Dec 2019, 13:59

Re: HELP!!!! PLEASE APPLICATION ERROR #500

Post by percimon »

https://percimon.net/mantisbt/admin/check/index.php

Not Found
The requested URL was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
percimon
Posts: 19
Joined: 09 Dec 2019, 13:59

Re: HELP!!!! PLEASE APPLICATION ERROR #500

Post by percimon »

These were the errors reported any help or suggestion please?

https://prnt.sc/r1cxj9
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: HELP!!!! PLEASE APPLICATION ERROR #500

Post by atrol »

percimon wrote: 12 Feb 2020, 15:24 https://percimon.net/mantisbt/admin/check/index.php

Not Found
The requested URL was not found on this server.
Typically this folder is removed after installation. You have to restore this folder from your Mantis download.
Please use Search before posting and read the Manual
percimon
Posts: 19
Joined: 09 Dec 2019, 13:59

Re: HELP!!!! PLEASE APPLICATION ERROR #500

Post by percimon »

These were the errors reported any help or suggestion please?

https://prnt.sc/r1cxj9
Post Reply