no one can repoen an issue

General discussion of Mantis.

Moderators: Developer, Contributor

Post Reply
myroullad
Posts: 11
Joined: 13 Jun 2018, 06:28

no one can repoen an issue

Post by myroullad »

For some reason no user is allowed to reopen an issue.They get a message saying "access denied". I believe our settings are correct (see attachment)
Attachments
Capture.PNG
Capture.PNG (55.45 KiB) Viewed 7092 times
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: no one can repoen an issue

Post by atrol »

myroullad wrote: 13 Jun 2018, 11:05 For some reason no user is allowed to reopen an issue.
Am I understand right: There is not any user (reporter, developer, manager, ...) who is able to reopen any issue on any project?
If so, which version of MantisBT do you use?
Do you have any plugins installed?
Did you change any source for Mantis?
Do you use any custom function?
Please use Search before posting and read the Manual
myroullad
Posts: 11
Joined: 13 Jun 2018, 06:28

Re: no one can repoen an issue

Post by myroullad »

I apologize. It seems that only reporters are not able to reopen an issue.
Our version is 2.14.0
We did not change any source of Mantis and no plug ins were added.
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: no one can repoen an issue

Post by atrol »

I see just globally changed settings (marked blue)
Maybe there are also project specific settings (would be marked green)
Did you select the affected project from project selection list when taking the screen shot or was "All Projects" selected?
Please use Search before posting and read the Manual
myroullad
Posts: 11
Joined: 13 Jun 2018, 06:28

Re: no one can repoen an issue

Post by myroullad »

The screenshot was from the specific project.
The behavior is the same though for all projects.
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: no one can repoen an issue

Post by atrol »

Do you use public or private projects?
Please use Search before posting and read the Manual
myroullad
Posts: 11
Joined: 13 Jun 2018, 06:28

Re: no one can repoen an issue

Post by myroullad »

private
myroullad
Posts: 11
Joined: 13 Jun 2018, 06:28

Re: no one can repoen an issue

Post by myroullad »

I believe I found the reason this happens! if you try to reopen an issue and enter a comment then it says "access denied". If you do not enter a comment then it allows you to reopen it.
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: no one can repoen an issue

Post by atrol »

I am pretty sure I tried also adding a comment when trying to reproduce your issue.
But seems I had some different settings. I will check again later today or tomorrow.
Please use Search before posting and read the Manual
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: no one can repoen an issue

Post by atrol »

I don't have time at the moment to have a deeper look.

There are some code changes in 2.15.0 that are related to status changes and notes https://github.com/mantisbt/mantisbt/co ... 52f64d6b43
You should try if upgrading to 2.15.0 fixes the issue.
You could also try in a first step if changing line 382 of bug_update.php (replace != by ==) fixes the issue.
Please use Search before posting and read the Manual
myroullad
Posts: 11
Joined: 13 Jun 2018, 06:28

Re: no one can repoen an issue

Post by myroullad »

thank you very much for you time. We will give it a try and let you know!
Post Reply