Add more mailbox for Email Reporting Plugin
Moderators: Developer, Contributor
-
- Posts: 122
- Joined: 09 Mar 2016, 21:44
Add more mailbox for Email Reporting Plugin
Hello,
I was trying to add and configure more than 1 mail for Email Reporting. Is this possible ?
Thank You
I was trying to add and configure more than 1 mail for Email Reporting. Is this possible ?
Thank You
Re: Add more mailbox for Email Reporting Plugin
Yes, it is possible. But your mailbox should be of imap not pop3
Re: Add more mailbox for Email Reporting Plugin
Well actually its possible with both. You can process as many mailboxes as you wish with EmailReporting
For IMAP you can process other folders besides the INBOX folder.
See the explanation here: https://www.mantisbt.org/wiki/doku.php/ ... ilbox_type
For IMAP you can process other folders besides the INBOX folder.
See the explanation here: https://www.mantisbt.org/wiki/doku.php/ ... ilbox_type
-
- Posts: 122
- Joined: 09 Mar 2016, 21:44
Re: Add more mailbox for Email Reporting Plugin
So, i have already one mailbox. I just need to click on ADD ?
Thank You
Thank You
- Attachments
-
- Capture.JPG (28.02 KiB) Viewed 16790 times
-
- Posts: 122
- Joined: 09 Mar 2016, 21:44
Re: Add more mailbox for Email Reporting Plugin
I tried and now i have:
pear_error: message="NO, LOGIN failed." code=0 mode=return level=notice prefix="" info=""
pear_error: message="NO, LOGIN failed." code=0 mode=return level=notice prefix="" info=""
Re: Add more mailbox for Email Reporting Plugin
I suggest you use "copy" since i expect the mailbox configurations are pretty similar.
adjust the mailbox settings as needed
The process for adding a new mailbox is as follows
adjust the mailbox settings as needed
The process for adding a new mailbox is as follows
- In the screenshot select add
- Click on select mailbox
- Fill the mailbox settings as required
- Click on "Add" to add the mailbox to EmailReporting
-
- Posts: 122
- Joined: 09 Mar 2016, 21:44
Re: Add more mailbox for Email Reporting Plugin
Thank You. I followed your steps but i have error when i try to TEST it
- Attachments
-
- Capture.JPG (32.96 KiB) Viewed 16762 times
Re: Add more mailbox for Email Reporting Plugin
The error says that the login failed. Which means that the username password combination given is likely incorrect.
I suggest you check that
What mail server software are you using?
I suggest you check that
What mail server software are you using?
-
- Posts: 122
- Joined: 09 Mar 2016, 21:44
Re: Add more mailbox for Email Reporting Plugin
Hello,
We are using Exchange
We are using Exchange
Re: Add more mailbox for Email Reporting Plugin
have you tried using IMAP with a normal mail client to see if it works?
-
- Posts: 122
- Joined: 09 Mar 2016, 21:44
Re: Add more mailbox for Email Reporting Plugin
I have already configured another IMAP mail from exchange and it's working. I was thinking if i need to include the new mailbox+password into the config_inc.php ?
For the moment i have only one entry:
$g_smtp_username =
$g_smtp_password =
thnx
For the moment i have only one entry:
$g_smtp_username =
$g_smtp_password =
thnx
Re: Add more mailbox for Email Reporting Plugin
Thats only necessary to send the notifications emails from MantisBT. It has nothing to do with EmailReporting
It is important that people answering the MantisBT notification email are sending those emails to a mailbox monitored by EmailReporting. This can be any mailbox. If EmailReporting can match an email to an existing ticket it will always do this no matter what mailbox the email was received on
It is important that people answering the MantisBT notification email are sending those emails to a mailbox monitored by EmailReporting. This can be any mailbox. If EmailReporting can match an email to an existing ticket it will always do this no matter what mailbox the email was received on
-
- Posts: 122
- Joined: 09 Mar 2016, 21:44
Re: Add more mailbox for Email Reporting Plugin
HEllo
It's working. The strange fact is that if we do a test we have the error message but the issued are created
It's working. The strange fact is that if we do a test we have the error message but the issued are created
Re: Add more mailbox for Email Reporting Plugin
Thats really weird since the login happens before actual email retrieval
You might wanna enable debug mode do the test again
If needed post the output here so that we can look at it together
You might wanna enable debug mode do the test again
If needed post the output here so that we can look at it together
-
- Posts: 122
- Joined: 09 Mar 2016, 21:44
Re: Add more mailbox for Email Reporting Plugin
I had another doubt: Is ther any way to separate the Delete processed email from the mailbox for each mailbox ?
I noticed that this option is for the plugin, but if i want to delete only one of the mailbox and leave the other one configured ?
Is this possible ?
Thank You in advance
I noticed that this option is for the plugin, but if i want to delete only one of the mailbox and leave the other one configured ?
Is this possible ?
Thank You in advance