emailreporting plugin creating same tickets from mailserver

[phani1283]

hi ,
i am using mantis 1.2.12 version and email reporting plugin 0.8.4 in window 7 OS.
my problem i set my company's mail id in email reporting to track the mails from company mail id into mantis .mantis is raising new tickets but it is raising the same issues as new ticket ,but not moving to next mail and i dont want to remove mails from that mail id.

please anyone help me in this and need it urgently and any one explain me where do i change the settings in email reporting plugin .

and my English is not good

Thanks,
Phani

[SL-Gundam]

What are you using? POP3 or IMAP?

If you have disabled the option to delete emails, POP3 should only read unread emails and IMAP should only read emails that have not been marked as deleted (for imap this might be changed in the near future to work more like POP3)

What mail server are you using?

[phani1283]

i am using pop3 and Disabled the option delete mails.

mail server : outlook.office365.com

Thanks for your reply

[SL-Gundam]

Have you tried running bug_report_mail.php manually to see if it raises any errors that holds progress?

If you have enabled the creation of new user accounts by EmailReporting you might need to upgrade to 0.9.0-DEV as MantisBT 1.2.6 and later have some changes that broke EmailReporting functionality in 0.8.4 and earlier

[phani1283]

i tried running script manually and i didn't get any errors.no,i didn't enable the creation of new accounts by email reporting.

How to upgrade to 0.9.0 dev.can u show the steps and procedure to upgrade .

Thanks for ur reply.

[SL-Gundam]

Go here: https://github.com/mantisbt-plugins/EmailReporting
Click on ZIP.
In the archive wil be a folder called: "EmailReporting-master"
Unpack the contents of that folder inside your existing EmailReporting folder

DONE