HTTP 500 Internal server error when submitting a New issue
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- Posts: 11
- Joined: 10 Aug 2011, 11:34
HTTP 500 Internal server error when submitting a New issue
Hi,
I am getting HTTP 500 Internal server error when submitting a New issue and also while closing an issue.
And when the back button in the browser is clicked , I am being redirected to the previous page.
The New issue is submitted and a defect ID for the same is generated. Same is the case while I am trying to close an issue
The other things are working pretty fine. I tried restarting the Apache server, but it dint help
I am using Mantis BT version : 1.2.6 and this is a old installation and no changes have been done in the recent past. Everything was working fine untill now, but there seems to be a problem now..
Could you please help... Thanks in advance
Regards
Harish Kabade
I am getting HTTP 500 Internal server error when submitting a New issue and also while closing an issue.
And when the back button in the browser is clicked , I am being redirected to the previous page.
The New issue is submitted and a defect ID for the same is generated. Same is the case while I am trying to close an issue
The other things are working pretty fine. I tried restarting the Apache server, but it dint help
I am using Mantis BT version : 1.2.6 and this is a old installation and no changes have been done in the recent past. Everything was working fine untill now, but there seems to be a problem now..
Could you please help... Thanks in advance
Regards
Harish Kabade
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- Posts: 11
- Joined: 10 Aug 2011, 11:34
Re: HTTP 500 Internal server error when submitting a New iss
Hi Atrol,
I couldnt find a PHP log. Could you tell me where can I find it? I have installed Mantis in the following path - C:/ Apache2/htdocs/Mantis.
And please find attached logs that were present in the folder C:/Apache2/logs.
Also I have attached the mysql db log obtained from the Server log
Also observed the errror is occuring when adding a new issue and closing an issue for one particular project defined in Mantis. What could be the reason?
We have a SSL certificate installed for Mantis.[We access mantis using the following : https://servicecentre.keane.com/Mantis/login_page.php] Thanks a lot in advance for your help and guidance
I couldnt find a PHP log. Could you tell me where can I find it? I have installed Mantis in the following path - C:/ Apache2/htdocs/Mantis.
And please find attached logs that were present in the folder C:/Apache2/logs.
Also I have attached the mysql db log obtained from the Server log
Also observed the errror is occuring when adding a new issue and closing an issue for one particular project defined in Mantis. What could be the reason?
We have a SSL certificate installed for Mantis.[We access mantis using the following : https://servicecentre.keane.com/Mantis/login_page.php] Thanks a lot in advance for your help and guidance
- Attachments
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- error_apache.log
- error log _apache
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Re: HTTP 500 Internal server error when submitting a New iss
A better place to get support for Apache related issues is a web server forum.
I had a short look at your logfiles.
Seems that someone tried to hack your server on April 27th.
Seems there are problems using your certificate since July 6th, maybe using https is the problem.
Your are using an outdated, buggy and unsecure PHP version 5.3.2.
I strongly recommend to update at least PHP to a newer version. There are various known issues using MantisBT with PHP 5.3.2!
I had a short look at your logfiles.
Seems that someone tried to hack your server on April 27th.
Seems there are problems using your certificate since July 6th, maybe using https is the problem.
Your are using an outdated, buggy and unsecure PHP version 5.3.2.
I strongly recommend to update at least PHP to a newer version. There are various known issues using MantisBT with PHP 5.3.2!
Re: HTTP 500 Internal server error when submitting a New iss
I strongly recommend to update his version to lastest stable 1.2.11.harish.kabade wrote: I am using Mantis BT version : 1.2.6
We fixed a lot of security related issues since 1.2.6.
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- Posts: 11
- Joined: 10 Aug 2011, 11:34
Re: HTTP 500 Internal server error when submitting a New iss
Hi Atrol,
Thanks for the quick response. However now we dont face an issue while raising a "New" issue, but the problem exists when tried to Close an issue.
As I did mention earlier, this is happening for one particular sub project defined under a main project
Do you still think we need to update PHP and Mantis BT version to 1.2.11? If yes, could you please help me provide with a document/source that tells me about upgrading Mantis.
I referred the URl [http://www.mantisbt.org/manual/manual.i ... rading.php], if you could help me with a more detailed and updated source of information, that helps in upgrading Mantis
Many Thanks in advance for the guidance and help!
Thanks for the quick response. However now we dont face an issue while raising a "New" issue, but the problem exists when tried to Close an issue.
As I did mention earlier, this is happening for one particular sub project defined under a main project
Do you still think we need to update PHP and Mantis BT version to 1.2.11? If yes, could you please help me provide with a document/source that tells me about upgrading Mantis.
I referred the URl [http://www.mantisbt.org/manual/manual.i ... rading.php], if you could help me with a more detailed and updated source of information, that helps in upgrading Mantis
Many Thanks in advance for the guidance and help!
Re: HTTP 500 Internal server error when submitting a New iss
It's your decision to upgrade MantisBT or to go on using a version with a lot of known issues, some of them related to security.
http://www.mantisbt.org/bugs/changelog_page.php
To upgrade MantisBT read http://www.mantisbt.org/docs/master-1.2 ... LL.UPGRADE and/or file doc/INSTALL of your MantisBT download
Same for PHP
http://www.mantisbt.org/bugs/changelog_page.php
To upgrade MantisBT read http://www.mantisbt.org/docs/master-1.2 ... LL.UPGRADE and/or file doc/INSTALL of your MantisBT download
Same for PHP
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- Posts: 11
- Joined: 10 Aug 2011, 11:34
Re: HTTP 500 Internal server error when submitting a New iss
Hi Atrol,
Thanks for all your valuable inputs...As per your suggestion we have decided to go for an upgrade of Mantis to 1.2.12 and PHP [latest is 5.4.4 ]
To upgrade MantisBT read http://www.mantisbt.org/docs/master-1.2 ... LL.UPGRADE and/or file doc/INSTALL of your MantisBT download. Same for PHP
However I understand the process of upgarding Mantis from the link provided above. But can you please let me know a few things on upgarde of PHP.
You have mentioned Same for PHP
Does that mean I will have to do a fresh install of PHP 5.4 on my webserver using the same steps that were used during new install of Mantis ?
I am unable to attach the doc that I used for installing PHP. Its called the "Windows Server Installation Guide For WAMP" (This is the link - http://www.workorderts.com/Virtual_Brai ... article/6/)
Please let me know if I have to do the same for upgrading PHP?
And during the upgrade of Mantis, do I have to input the current DataBase name in the config_inc.php file? Or will I be prompted for the same during upgrade?. I have the periodic backup of database my mantis called "mantisbugtracker" that is taken everyday using mysql admin console
And sorry about asking too many things at one time...
Thanks in advance for all your help and guidance..
Thanks for all your valuable inputs...As per your suggestion we have decided to go for an upgrade of Mantis to 1.2.12 and PHP [latest is 5.4.4 ]
To upgrade MantisBT read http://www.mantisbt.org/docs/master-1.2 ... LL.UPGRADE and/or file doc/INSTALL of your MantisBT download. Same for PHP
However I understand the process of upgarding Mantis from the link provided above. But can you please let me know a few things on upgarde of PHP.
You have mentioned Same for PHP
Does that mean I will have to do a fresh install of PHP 5.4 on my webserver using the same steps that were used during new install of Mantis ?
I am unable to attach the doc that I used for installing PHP. Its called the "Windows Server Installation Guide For WAMP" (This is the link - http://www.workorderts.com/Virtual_Brai ... article/6/)
Please let me know if I have to do the same for upgrading PHP?
And during the upgrade of Mantis, do I have to input the current DataBase name in the config_inc.php file? Or will I be prompted for the same during upgrade?. I have the periodic backup of database my mantis called "mantisbugtracker" that is taken everyday using mysql admin console
And sorry about asking too many things at one time...
Thanks in advance for all your help and guidance..
Re: HTTP 500 Internal server error when submitting a New iss
1.2.11 is latest stable version of MantisBT, 1.2.12 is in development and not yet released.harish.kabade wrote:we have decided to go for an upgrade of Mantis to 1.2.12 and PHP [latest is 5.4.4 ]
There are a few known issues using PHP 5.4.4. If it's no problem for you I recommend to use 5.3.14.
Sorry, this was confusing. I should have written:harish.kabade wrote: You have mentioned Same for PHP
atrol wrote:It's your decision to upgrade MantisBT or to go on using a version with a lot of known issues, some of them related to security.
Same for PHP
You can skip the step "run admin/install.php" because there are no database schema changes between version 1.2.6 and 1.2.11 of MantisBT.harish.kabade wrote: And during the upgrade of Mantis, do I have to input the current DataBase name in the config_inc.php file?
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- Posts: 11
- Joined: 10 Aug 2011, 11:34
Re: HTTP 500 Internal server error when submitting a New iss
Hi Atrol,
Thank you for the valuable inputs. We have finally decided to upgrade mantis to 1.2.11and I have one more question, we are currently using MySQL version 5.5.3.
Will this work fine with Mantis latest version 1.2.11 ? Or is there a need to upgrade MySQL too
Thanks in advance!
Thank you for the valuable inputs. We have finally decided to upgrade mantis to 1.2.11and I have one more question, we are currently using MySQL version 5.5.3.
Will this work fine with Mantis latest version 1.2.11 ? Or is there a need to upgrade MySQL too
Thanks in advance!
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- Posts: 11
- Joined: 10 Aug 2011, 11:34
Re: HTTP 500 Internal server error when submitting a New iss
Hi Atrol,
PHP version 5.3.14 does not seem to exist on PHP website, they say we upgarde to 5.4.4 or least 5.3.16 .Can we use 5.3.16 instead of 5.3.14 ? Since you mentioned earlier there are a lot of known issues 5.4.4 php version
PHP version 5.3.14 does not seem to exist on PHP website, they say we upgarde to 5.4.4 or least 5.3.16 .Can we use 5.3.16 instead of 5.3.14 ? Since you mentioned earlier there are a lot of known issues 5.4.4 php version
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- Posts: 11
- Joined: 10 Aug 2011, 11:34
Re: HTTP 500 Internal server error when submitting a New iss
Hi Atrol,
I am awaiting your reply on the below:
We have finally decided to upgrade mantis to 1.2.11and I have one more question, we are currently using MySQL version 5.5.3
Will this work fine with Mantis latest version 1.2.11 ? Or is there a need to upgrade MySQL too
PHP version 5.3.14 does not exist on PHP website anymore, website says we upgarde to 5.4.4 or least 5.3.16
Can we use 5.3.16 instead of 5.3.14 ? Since you mentioned earlier there are a lot of known issues 5.4.4 php version
Thanks in advance for the much needed help
I am awaiting your reply on the below:
We have finally decided to upgrade mantis to 1.2.11and I have one more question, we are currently using MySQL version 5.5.3
Will this work fine with Mantis latest version 1.2.11 ? Or is there a need to upgrade MySQL too
PHP version 5.3.14 does not exist on PHP website anymore, website says we upgarde to 5.4.4 or least 5.3.16
Can we use 5.3.16 instead of 5.3.14 ? Since you mentioned earlier there are a lot of known issues 5.4.4 php version
Thanks in advance for the much needed help
Re: HTTP 500 Internal server error when submitting a New iss
Waiting for my replies is no good idea. My time to help users in forum is limited.harish.kabade wrote: I am awaiting your reply on the below:
Yes, just try.harish.kabade wrote:Can we use 5.3.16 instead of 5.3.14 ?
I am not aware that there is a known issue, but I don't have any own experience with this version.harish.kabade wrote:we are currently using MySQL version 5.5.3
Will this work fine with Mantis latest version 1.2.11 ? Or is there a need to upgrade MySQL too