Application Error #500 during file uploads

Grend · Post by **Grend** » 25 May 2005, 23:25

Whenever a user attempts to upload a file, the following error occurs:

=============================================
APPLICATION ERROR 500

File upload failed. This is likely because the filesize was larger than is currently allowed by this PHP installation.
=============================================

Details of my installation:
Mantis 1.0.0a2
PHP 4.2.2

File Uploads:
File uploads are ENABLED.
File uploads will be stored in the DATABASE.
The following size settings are in effect. Maximum upload size will be whichever of these is SMALLEST.
PHP variable 'upload_max_filesize': 2000000 bytes
PHP variable 'post_max_size': 8000000 bytes
Mantis variable 'max_file_size': 5000000 bytes

Any ideas?

Narcissus · Post by **Narcissus** » 26 May 2005, 10:23

When storing in the database, I believe that the MySQL setting 'max_allowed_packet' is also a factor.

Is it for any files, or just ones that are over a certain size?

Guest · Post by **Guest** » 26 May 2005, 18:44

Any file... I've tried ascii and binary files ranging from just a few bytes to several MBs.

Grend · Post by **Grend** » 26 May 2005, 22:41

FWIW, I tried changing the upload method to DISK, but I'm still experiencing the same application error #500 issue.

Details:

Attempted to upload a 20k .gif file

<config_defaults_inc.php>
$g_allow_file_upload = ON;
$g_file_upload_method = DISK;

<php.ini>
max_execution_time = 30
memory_limit = 8M

davidbaumann · Post by **davidbaumann** » 01 Jun 2005, 08:01

I don't know very much about the architecture of Mantis but maybe you will need write access to a temp folder?

David

Grend · Post by **Grend** » 01 Jun 2005, 19:14

Yeah, that what I thought at first, but I confirmed that the uploads directory permissions are set to:

drwxrwxrwx

So, I'm still baffled as to why Mantis keeps reporting an error 500

Grend · Post by **Grend** » 01 Jun 2005, 20:31

BTW, I turned on $g_show_detailed_errors = ON

APPLICATION ERROR #500

File upload failed. This is likely because the filesize was larger than is currently allowed by this PHP installation.

Please use the "Back" button in your web browser to return to the previous page. There you can correct whatever problems were identified in this error or select another action. You can also click an option from the menu bar to go directly to a new section.
Full path: /opt/www/mantis-1.0.0a2/core/file_api.php
Line: 504
Variable Value Type
p_bug_id 75 string
p_tmp_file /tmp/php5aKOMi string
p_file_name Test.doc string
p_file_type application/msword string
p_table bug string
p_error 0 string
p_title string
p_desc string

Grend · Post by **Grend** » 02 Jun 2005, 16:40

Very interesting... it appears likely that my problem has been addressed and fixed in CVS?

http://www.mantisbt.org/mantis/view.php?id=5492

Grend · Post by **Grend** » 02 Jun 2005, 17:12

ok, the saga continues. I read the bugnotes posted in the link above and downloaded the following code revisions from CVS:

core/php_api.php -> 1.15
core/file_api.php -> 1.67
proj_doc_update.php -> 1.28

Things are a bit better... I still can't upload files, but at least the error report indicates that I'm making some progress. I'm no longer halting at the initial error check, but I'm now seeing APPLICATION ERROR #504 which seems to indicate that the file being uploaded is null:

APPLICATION ERROR #504

No file was uploaded. Please go back and Choose a file before pressing Upload

Please use the "Back" button in your web browser to return to the previous page. There you can correct whatever problems were identified in this error or select another action. You can also click an option from the menu bar to go directly to a new section.

Full path: /opt/www/mantis-1.0.0a2/core/file_api.php
Line: 563
Variable Value Type
p_bug_id 75 string
p_tmp_file /tmp/php11mviL string
p_file_name installDebug.txt string
p_file_type text/plain string
p_table bug string
p_file_error 0 string
p_title string
p_desc string
t_project_id 23 string
t_bug_id 0000075 string
c_bug_id 75 string
c_project_id 23 string
c_file_type text/plain string
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t_file_path /infostreet/scratch/mantisfiles/ string
c_file_path /infostreet/scratch/mantisfiles/ string
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t_file_hash 0000075 string
t_disk_file_name /infostreet/scratch/mantisfiles/f8bd6fe853ae979e696236e9e379982a string
c_disk_file_name /infostreet/scratch/mantisfiles/f8bd6fe853ae979e696236e9e379982a string
t_file_size 0 string

Grend · Post by **Grend** » 02 Jun 2005, 17:22

Victory! It turns out that the file I was trying to upload was indeed empty. I went back and uploaded a real document and everything seems to work properly. I'm a little nervous about using interim code (i.e. not part of a specific stable distribution), but at least my uploads appear to work correctly now.

Grend · Post by **Grend** » 02 Jun 2005, 17:40

Well, maybe my enthusiasm was a bit premature. It appears that I can now add files to existing bugs, but Mantis throws errors when I try to attach a bug during a new report.

thraxisp · Post by **thraxisp** » 03 Jun 2005, 19:53

Could you provide the extended error message for this problem?

Grend · Post by **Grend** » 04 Jun 2005, 03:02

Do you want the entire report? It's enormous. Here are the basics:

APPLICATION ERROR #6

Full path: /opt/www/mantis-1.0.0a2/bug_report.php
Line: 61

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project_id 23 string
handler_id 0 string
category Bug Fix string
reproducibility 10 string
severity 50 string
priority 30 string
summary test string
description asdcasdcasdcas string
additional_info ascdasdc string
max_file_size 2000000 string
file_name PMD-96S-SA.gif string
file_type image/gif string
file /tmp/phpR6yt6J string
file_size 213338 string
view_state 10 string
MANTIS_VIEW_ALL_COOKIE 6 string
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MANTIS_STRING_COOKIE 7e7c2cceb51b03b8ae694e712d2c3d1a69f15031d79e530ac41da64612dcaace string
MANTIS_BUG_LIST_COOKIE 194,148,68,146,191,167,186,172,185,184,183,180,58,168,177,170,166,156,48,52,37,145,51,50,49,47,143,136,137,121,93,53,54,55,56,57,41,42,60,35,34,36 string
UNIQUE_ID muXj6Mydq4wAAHLPK5EAAAAD string
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g_error_handled string
g_error_proceed_url string
t_overrides /opt/www/mantis-1.0.0a2/custom_functions_inc.php string
sec 1117853784 string
usec 0.67504200 string
ADODB_vers V4.60 24 Jan 2005 (c) 2000-2005 John Lim (jlim#natsoft.com.my). All rights reserved. Released BSD & LGPL. string
ADODB_COUNTRECS 1 string
ADODB_CACHE_DIR /tmp string
ADODB_EXTENSION 0 string
ADODB_COMPAT_FETCH string
ADODB_FETCH_MODE 0 string
_adodb_ver 4.2 string
ADODB_FORCE_TYPE 3 string
g_db_connected 1 string
ADODB_NEWCONNECTION string
ADODB_LASTDB mysql string
g_bypass_headers string
f_report_stay string
t_upload_method 1 string
t_file_path string

thraxisp · Post by **thraxisp** » 04 Jun 2005, 20:44

This error arises because the upload path (in the project definition) either doesn't exist or is not writable.

Grend · Post by **Grend** » 06 Jun 2005, 20:08

Is that possible? The upload path as defined by:

g_absolute_path_default_upload_folder

Appears to work fine if you're uploading a file from within an existing bug report. The only time it doesn't work is if you're trying during a new bug report. I confirmed that the path exists and is writable by the web server, plus it's where the uploaded files reside right now.