Application Error #1903

Get help from other users here.

Moderators: Developer, Contributor

Post Reply
wdolson
Posts: 27
Joined: 28 Jan 2008, 11:15

Application Error #1903

Post by wdolson »

I have an installation of Mantis and a user has been using the program for months, but suddenly is getting application error #1903. The only reference I can find to it is from a post here in 2009 that never got answered.

The message he gets is:
APPLICATION ERROR #1903
The provided information does not match any registered account!
Please use the "Back" button in your web browser to return to the previous page. There you can correct whatever problems were identified in this error or select another action. You can also click an option from the menu bar to go directly to a new section.

From the information screen:
MantisBT Version 2.23.0
Schema Version 210
PHP Version 7.0.6
Database Driver mysqli
Database Version, Description 10.0.37, 10.0.37-MariaDB

I would guess something has corrupted the database, but I'm not sure what it wrong. The email address is in the system because I was able to trigger a password reset and he got it.
wdolson
Posts: 27
Joined: 28 Jan 2008, 11:15

Re: Application Error #1903

Post by wdolson »

We figured it out. The user was using the wrong name when logging in. And we had some confusion about the password reset emails. Once I got the user to check their spam folder and use the right name it all worked.
Post Reply