Send emails to user groups depending on the project
Posted: 08 Mar 2018, 17:42
Is it possible to create user lists related to specific (1 or more) projects and set email notifications to those distribution lists depending on the status change?
Example:
- User A is in distribution list 1 and 2.
- User B is in distribution list 1.
- Project X is related to distribution list 1 and 2.
- Project Y is related to distribution list 1.
Any change status for all tickets under projects X and Y will be notified to list 1.
Only when the status changes to "in progress" for tickets under project X, it will be notified to list 2.
Thanks!
Example:
- User A is in distribution list 1 and 2.
- User B is in distribution list 1.
- Project X is related to distribution list 1 and 2.
- Project Y is related to distribution list 1.
Any change status for all tickets under projects X and Y will be notified to list 1.
Only when the status changes to "in progress" for tickets under project X, it will be notified to list 2.
Thanks!