Do not set ticket to NEW, when adding a note.
Posted: 12 Mar 2020, 14:00
Hello!
Following situation:
I have a already closed ticket.
By sending an email to this ticket I just want to add a note.
In principle this is working with me, but ...
But the ticket ist set from closed to new again.
What can we do just to add a note by EmailReporting and not to open the ticket again.
Thanks for helping,
Martin
Following situation:
I have a already closed ticket.
By sending an email to this ticket I just want to add a note.
In principle this is working with me, but ...
But the ticket ist set from closed to new again.
What can we do just to add a note by EmailReporting and not to open the ticket again.
Thanks for helping,
Martin