EmailReporting creating note instead of new ticket
Posted: 14 Jan 2020, 10:12
Hi,
Our installation setup is like below:
Mantis v2.22.1
EmailReporting Email Reporting 0.11.0
The scenario is like below:
In our shop, we have application that send email to Mantis in order to create ticket in Mantis. We dont use API for some internal issue. The behavior is, on the first email end by this application, EmailReporting able to pickup and create Mantis ticket accordingly, say MantisID 1234
However, on the subsequent emails send by this application, EmailReporting is creating new note under MantisID1234 instead of creating new Mantis ticket. BY right, EmailReporting should create new Mantis 1235, that at least the expectation.
This behavior doesnt happens if, we manually send the email one by one via Outlook. EmailReporting able to create new Mantis per email accordingly
Please advice. Thanks
Our installation setup is like below:
Mantis v2.22.1
EmailReporting Email Reporting 0.11.0
The scenario is like below:
In our shop, we have application that send email to Mantis in order to create ticket in Mantis. We dont use API for some internal issue. The behavior is, on the first email end by this application, EmailReporting able to pickup and create Mantis ticket accordingly, say MantisID 1234
However, on the subsequent emails send by this application, EmailReporting is creating new note under MantisID1234 instead of creating new Mantis ticket. BY right, EmailReporting should create new Mantis 1235, that at least the expectation.
This behavior doesnt happens if, we manually send the email one by one via Outlook. EmailReporting able to create new Mantis per email accordingly
Please advice. Thanks