OTRS ---> Mantis ... Clean email
Posted: 13 Nov 2017, 11:42
Hi,
Recently i installed MantisBT and configured EmailReporting plugin and works wonderfull ... Thanks to all the developers of the plugin, uve done a really nice job!
I use it to create tickets in Mantis that come via email from OTRS. When a ticket is created the part that i need is between two identical tags:
<snip>text describing error<snip>
Ive read the documentation and seems i cant get rid of the rest of the email parts from the plugin.
If someone could point me to where the emails are processed maybe i could change it to seacrh for "<snip>" and just register as a ticket the text from there to the next "<snip>". Any advice or tip would be appreciated.
Allso thought that maybe this could be easier achieved from the HTML parser ... Sorry if its sounds crazy, but i have no previous experience with Mantis.
Thanks in advance for any help.
Recently i installed MantisBT and configured EmailReporting plugin and works wonderfull ... Thanks to all the developers of the plugin, uve done a really nice job!
I use it to create tickets in Mantis that come via email from OTRS. When a ticket is created the part that i need is between two identical tags:
<snip>text describing error<snip>
Ive read the documentation and seems i cant get rid of the rest of the email parts from the plugin.
If someone could point me to where the emails are processed maybe i could change it to seacrh for "<snip>" and just register as a ticket the text from there to the next "<snip>". Any advice or tip would be appreciated.
Allso thought that maybe this could be easier achieved from the HTML parser ... Sorry if its sounds crazy, but i have no previous experience with Mantis.
Thanks in advance for any help.