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EmailReporting MSG file type

Posted: Sep 01, 2017 10:50 am
by prash315
Hi,
A very important feature of this plugin is the ability to add the attached files in emails to notes. All the formats are working fine ( like pdf, doc, etc). However, users usually attach emails as attachments (.msg outlook format). For some reason, they are getting attached as .txt files (maybe defaulting to), which truncates most of the content except the text part. I have checked that Mantis allowes .msg files and users are able to manually attach them. T

he issue is only with this plugin. Any help is appreciated

Thanks
Prashanth

Re: EmailReporting MSG file type

Posted: Sep 01, 2017 2:02 pm
by SL-Gundam
That's the funny thing.

If a user emails another email as an attachment, then its just another email within an email. The msg thing is just the way your email client (outlook in this case) presents that to you.

EmailReporting parses all of the emails within a email. The body is added as a txt file and all attachments are parsed and added as normal attachments. So no you don't get any msg files or equivalents as attachments, but you do get everything in the email

Re: EmailReporting MSG file type

Posted: Sep 01, 2017 4:39 pm
by prash315
Ok. That makes sense. Thanks for the clarification.