EmailReporting MSG file type

This plugin allows you to report an issue in MantisBT by sending an email to a particular mail account

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prash315
Posts: 12
Joined: Sep 01, 2017 8:44 am

EmailReporting MSG file type

Post by prash315 »

Hi,
A very important feature of this plugin is the ability to add the attached files in emails to notes. All the formats are working fine ( like pdf, doc, etc). However, users usually attach emails as attachments (.msg outlook format). For some reason, they are getting attached as .txt files (maybe defaulting to), which truncates most of the content except the text part. I have checked that Mantis allowes .msg files and users are able to manually attach them. T

he issue is only with this plugin. Any help is appreciated

Thanks
Prashanth

SL-Gundam
Posts: 605
Joined: Jul 06, 2011 9:17 am

Re: EmailReporting MSG file type

Post by SL-Gundam »

That's the funny thing.

If a user emails another email as an attachment, then its just another email within an email. The msg thing is just the way your email client (outlook in this case) presents that to you.

EmailReporting parses all of the emails within a email. The body is added as a txt file and all attachments are parsed and added as normal attachments. So no you don't get any msg files or equivalents as attachments, but you do get everything in the email

prash315
Posts: 12
Joined: Sep 01, 2017 8:44 am

Re: EmailReporting MSG file type

Post by prash315 »

Ok. That makes sense. Thanks for the clarification.

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