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Is it possible to send an email only on Urgent tickets?

Posted: Jun 06, 2017 3:11 pm
by TonyS
I am wondering if there is some way to setup the email reporting system to only send e-mails to a specific account if the item created has a priority of "Urgent" or "Immediate". I would like to be able to create an emergency account with an e-mail address that sends an SMS message to someone.

Re: Is it possible to send an email only on Urgent tickets?

Posted: Jun 06, 2017 4:49 pm
by atrol
Check page My Account > Preferences.
Not exactly what you want, but you can send email based on minimum severity (not priority) of a issue.