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Email with pipe character are not processed

Posted: Apr 21, 2017 4:08 am
by friethoe
Hi,
I tried to see if my experience is mentioned already, but I don't seem to find it and try my luck in this post:

We recevice the tickets by email, but we noticed that not every email makes it to a ticket in Mantis.
At first we could not point a vinger on the trigger, but we now noticed that it usual seems to occur when a customer uses the pipe character ("|") in their email-footer.

What do I need to do in order to replace the pipe character into a space or something or just remove that character.

Thank you in advance for your reply.

Cheers,
Eric

Re: Email with pipe character are not processed

Posted: Apr 21, 2017 11:03 am
by SL-Gundam
Which version of MantisBT are you running?
Which version of EmailReporting are you running?
Are there any Collation errors on the EmailReporting configuration page?

Re: Email with pipe character are not processed

Posted: Apr 26, 2017 7:04 am
by friethoe
Hi SL-Gundam,

Thank you for your reply, but I fixed it by better choice for determine the start of a common signature and that seems to work fine now.

Thank you for your great plugin :)

Cheers,
Eric

Re: Email with pipe character are not processed

Posted: Apr 26, 2017 9:47 am
by SL-Gundam
good to hear that that was the cause

Good luck and if you have any further issues or question don't hesitate to ask