After instal, Manage Email Reporting shows a blank screen
Posted: 23 Nov 2016, 07:59
Hello
I've just upgrade our Mantis Instal from 1.2.12 to 1.3. All steps run ok, as database update...
Then I updated Email Reporting from 0.9.0-DEV to 0.9.2
MantisBT is hosted in a CentOS VM, running Apache and mySQL.
In Mantis Administration, I have the "manage plug in" panel showing the right version of EmailReporting plug in.
But as I click on the "Manage Email Reporting" link, it shows a blank screen with no form to review or change parameters.
In fact, all the interface of Mantis is showed, header, main menu bar, admin sub menu... But below the screen is blank, just after the link ""Manage Email Reporting" and there is no footer...
In the rendered code, no </body>, no </html>...
In firebug "NetWork" Pannel the URL http://MYMANTISBTDOMAIN/plugin.php?page ... ge_mailbox throws a 500 server error...
When I run the "/plugin.php?page=EmailReporting/bug_report_mail" to retreive mail, nothing happens. Although it worked perfectly before upgrading.
- In the database, in "Mantis config" table, we have 17 lines with parameters concerning "plugin_EmailReporting_..."
- I checked permissions on the plugin folder and file in the server... And others thing to check and make it run.. No success
Has anyone a hint about that issue ?
Thx for advices.
JP
I've just upgrade our Mantis Instal from 1.2.12 to 1.3. All steps run ok, as database update...
Then I updated Email Reporting from 0.9.0-DEV to 0.9.2
MantisBT is hosted in a CentOS VM, running Apache and mySQL.
In Mantis Administration, I have the "manage plug in" panel showing the right version of EmailReporting plug in.
But as I click on the "Manage Email Reporting" link, it shows a blank screen with no form to review or change parameters.
In fact, all the interface of Mantis is showed, header, main menu bar, admin sub menu... But below the screen is blank, just after the link ""Manage Email Reporting" and there is no footer...
In the rendered code, no </body>, no </html>...
In firebug "NetWork" Pannel the URL http://MYMANTISBTDOMAIN/plugin.php?page ... ge_mailbox throws a 500 server error...
When I run the "/plugin.php?page=EmailReporting/bug_report_mail" to retreive mail, nothing happens. Although it worked perfectly before upgrading.
- In the database, in "Mantis config" table, we have 17 lines with parameters concerning "plugin_EmailReporting_..."
- I checked permissions on the plugin folder and file in the server... And others thing to check and make it run.. No success
Has anyone a hint about that issue ?
Thx for advices.
JP