Do not set ticket to NEW, when adding a note.

This plugin allows you to report an issue in MantisBT by sending an email to a particular mail account

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mschichl
Posts: 1
Joined: Jul 06, 2018 1:26 pm

Do not set ticket to NEW, when adding a note.

Post by mschichl »

Hello!

Following situation:
I have a already closed ticket.
By sending an email to this ticket I just want to add a note.
In principle this is working with me, but ...

But the ticket ist set from closed to new again.

What can we do just to add a note by EmailReporting and not to open the ticket again.

Thanks for helping,
Martin

SL-Gundam
Posts: 584
Joined: Jul 06, 2011 9:17 am

Re: Do not set ticket to NEW, when adding a note.

Post by SL-Gundam »

EmailReporting will check whether an issue is resolved.
If it is, it will reopen it more or less the same way the reopen button would on the issue page
If it is not, it will only add notes

You can manipulate this behavior by modifying the resolved threshold (bug_resolved_status_threshold)

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