Search found 722 matches

by SL-Gundam
30 Apr 2012, 21:33
Forum: EmailReporting
Topic: pear_error code=-1 when retrieving mail
Replies: 26
Views: 30653

Re: pear_error code=-1 when retrieving mail

Since you don't know anything about PEAR then EmailReporting is most likely using the pear packages it came with (the core_pear directory).

I've never tested MantisBT and EmailReporting on PHP 5.4.x. Maybe the problem lies there but i will have to test it and that will take time
by SL-Gundam
30 Apr 2012, 15:34
Forum: EmailReporting
Topic: pear_error code=-1 when retrieving mail
Replies: 26
Views: 30653

Re: pear_error code=-1 when retrieving mail

Pear provides the functionality to use pop3 and imap to connect to the mailbox and retrieve the emails. For an unknown reason this fails for you as there is an empty pear error (which does not happen often) I suggest you update all your pear packages for php if you have them Remove the mailbox you h...
by SL-Gundam
23 Apr 2012, 15:56
Forum: EmailReporting
Topic: *.msg attachment
Replies: 1
Views: 4636

Re: *.msg attachment

unavoidable i'm afraid as .msg is not the actual attachment. its something outlook makes itself after receiving the email.
by SL-Gundam
20 Apr 2012, 18:32
Forum: EmailReporting
Topic: Mantis creates new ticket after autoreply
Replies: 4
Views: 7631

Re: Mantis creates new ticket after autoreply

0.9.0 (0.9.0-DEV) is currently in development but because of a change in 1.2.6, it could fix some problems that occur as a result of that change follow the links on this page: http://www.mantisbt.org/wiki/doku.php/mantisbt:emailreporting bug_readonly_status_threshold is a setting that can be found i...
by SL-Gundam
20 Apr 2012, 16:18
Forum: EmailReporting
Topic: Mantis creates new ticket after autoreply
Replies: 4
Views: 7631

Re: Mantis creates new ticket after autoreply

One more option should be considered.

If an issue is past the bug_readonly_status_threshold then a new issue will be created with a relation to the old one. This by default happens to issues past the RESOLVED status

The above might change in 0.9.0. But i'm still thinking about it
by SL-Gundam
20 Apr 2012, 15:57
Forum: EmailReporting
Topic: Mantis creates new ticket after autoreply
Replies: 4
Views: 7631

Re: Mantis creates new ticket after autoreply

Is EmailReporting allowed to add notes? (See the configuration options)

Which version of EmailReporting are you running?
by SL-Gundam
05 Apr 2012, 15:53
Forum: EmailReporting
Topic: Layout of body is changed
Replies: 2
Views: 5774

Re: Layout of body is changed

I suspect this issue was yours as well: http://www.mantisbt.org/bugs/view.php?id=14129

Problem will be handled there
by SL-Gundam
03 Apr 2012, 23:00
Forum: EmailReporting
Topic: automatic signup uses wrong name
Replies: 5
Views: 7934

Re: automatic signup uses wrong name

What version of EmailReporting are you running? If its 0.8.4 or earlier versions check this: http://www.mantisbt.org/forums/viewtopi ... 963#p47452
by SL-Gundam
03 Apr 2012, 22:19
Forum: EmailReporting
Topic: automatic signup uses wrong name
Replies: 5
Views: 7934

Re: automatic signup uses wrong name

EmailReporting tries to set the username you requested but needs to check it through two functions: user_is_name_valid( $t_username ) and user_is_name_unique( $t_username ) So it checks whether MantisBT can accept the requested username and whether the username is unique in the system. If one of the...
by SL-Gundam
30 Mar 2012, 15:22
Forum: EmailReporting
Topic: Windows folder permissions
Replies: 5
Views: 7903

Re: Windows folder permissions

Converting C:\inetpub\wwwroot\helpdesk\tmp\ to C:/inetpub/wwwroot/helpdesk/tmp is correct so ignore that The fact that it did that means the directory was accepted and working. Behind this setting there should now be some text in green, while if it were incorrect or not writable, there would be text...
by SL-Gundam
30 Mar 2012, 01:06
Forum: EmailReporting
Topic: Windows folder permissions
Replies: 5
Views: 7903

Re: Windows folder permissions

The folder needs to be an absoluth path, not a relative one. As MantisBT runs from a different path then the actual script for EmailReporting relative paths will not work properly
by SL-Gundam
27 Mar 2012, 16:30
Forum: EmailReporting
Topic: mail cutoff on 'special' caharacter
Replies: 1
Views: 5185

Re: mail cutoff on 'special' caharacter

mbstring is required to fix the problem with, for example, the é. if mbstring is working properly, the option "Convert email to this charset (Should be the same as the database charset)" should be available for use on the EmailReporting configuration page. In most installations the default...
by SL-Gundam
23 Mar 2012, 14:31
Forum: EmailReporting
Topic: Link in Mail wrong
Replies: 5
Views: 7533

Re: Link in Mail wrong

Well i modified that part significantly to fix several issues with that. EmailReporting currently caches the URL when you visit MantisBT normally and later uses it in the cronjob so that the proper URL is available Its weird that this does not function as it should. Could you please visit the EmailR...
by SL-Gundam
22 Mar 2012, 21:06
Forum: EmailReporting
Topic: bug_report_mail.php is not allowed to run through the webser
Replies: 10
Views: 14351

Re: bug_report_mail.php is not allowed to run through the we

Option 1: The rule system that is currently in development might fill that role. But This will not be done very soon i'm afraid

Option 2: Write your own plugin and hook it into events to achieve the desired results
by SL-Gundam
22 Mar 2012, 21:01
Forum: EmailReporting
Topic: Link in Mail wrong
Replies: 5
Views: 7533

Re: Link in Mail wrong

And the earlier mentioned problem was found in 0.7.4 or 0.9.0-DEV?