Search found 740 matches

by cas
Feb 24, 2020 3:52 am
Forum: General Discussion
Topic: mantis BT with SLA
Replies: 1
Views: 43

Re: mantis BT with SLA

You can do this with Mantis.
You can use the plugin "setduedate". Next you can measure how you perform. The latter can be done via an export of the data for example from the View Issues page or by using the "Query" plugin :mrgreen:
by cas
Feb 22, 2020 8:21 am
Forum: Help
Topic: An unusual mistake
Replies: 1
Views: 79

Re: An unusual mistake

Mantis does not come with a directory "Projects".
You do need to craete a project upon first use, that is correct.
by cas
Feb 22, 2020 8:19 am
Forum: Help
Topic: Import Dump from Mantis 1.2.15 to Mantis 2.23
Replies: 3
Views: 68

Re: Import Dump from Mantis 1.2.15 to Mantis 2.23

You should not restore a backup of an older version into the latest version.
Setup the old version on your new server, then import the backup , next do the update :mrgreen:
by cas
Feb 20, 2020 8:05 am
Forum: Help
Topic: Emails can't be send Report this post Quote
Replies: 1
Views: 54

Re: Emails can't be send Report this post Quote

Is this mantis related since mail.php does not exist as script nor des testmail.php?
by cas
Feb 18, 2020 10:40 am
Forum: Help
Topic: Wrong functionality of Excel export in mantis
Replies: 4
Views: 3154

Re: Wrong functionality of Excel export in mantis

phpexcel will do the job, nowadays it is called phpspreadsheet.
This would require a plugin.
I have created a query plugin which uses phpexcel as output engine, thishowever does require some programming skills.
by cas
Feb 17, 2020 5:44 am
Forum: Help
Topic: recommend a CRM system
Replies: 1
Views: 122

Re: recommend a CRM system

Not aware of any compatible out of the box but a plugin could do the trick :mrgreen:
by cas
Feb 12, 2020 10:06 am
Forum: Help
Topic: Different statuses between update and "Change status to"
Replies: 15
Views: 329

Re: Different statuses between update and "Change status to"

Just to be sure, the old issue is gone but now you get error 1303 when using "change status"?
by cas
Feb 12, 2020 5:53 am
Forum: Help
Topic: Different statuses between update and "Change status to"
Replies: 15
Views: 329

Re: Different statuses between update and "Change status to"

Indeed inclusions are quite normal but since whatever you have is not working, something is failing there.
In addition I am not aware of any bugs in this area so you review your solution or try it the way it has been described.
The latter is definately a good way of debugging your solution :D
by cas
Feb 12, 2020 5:26 am
Forum: Help
Topic: Different statuses between update and "Change status to"
Replies: 15
Views: 329

Re: Different statuses between update and "Change status to"

Apparently it does not work now, so I would suggest to follow the instructions given instead of using your own logic. :mrgreen:
by cas
Feb 11, 2020 1:02 pm
Forum: Help
Topic: Different statuses between update and "Change status to"
Replies: 15
Views: 329

Re: Different statuses between update and "Change status to"

Well, did you created/updated custom_strings_inc.php and custom_constants_inc.php as described on page 82 of the manual?
by cas
Feb 11, 2020 11:11 am
Forum: Help
Topic: Different statuses between update and "Change status to"
Replies: 15
Views: 329

Re: Different statuses between update and "Change status to"

Check out the chapter Enumerations in the mantis admin guide, page 81 :mrgreen:
by cas
Feb 11, 2020 10:27 am
Forum: Help
Topic: Different statuses between update and "Change status to"
Replies: 15
Views: 329

Re: Different statuses between update and "Change status to"

Are you sure config_mantis.php is actually included?
Did you also follow the instructions for adding/changing the status list?
by cas
Feb 11, 2020 6:14 am
Forum: Help
Topic: Different statuses between update and "Change status to"
Replies: 15
Views: 329

Re: Different statuses between update and "Change status to"

You do need to check the workflow settings, that is where the subsequent statusses are being defined.
Default values you can find in config_defaults_inc.php
You can copy your settings into core/config_inc.php
by cas
Feb 11, 2020 3:51 am
Forum: Help
Topic: Warning 100 after changing php to 7.2.11
Replies: 2
Views: 146

Re: Warning 100 after changing php to 7.2.11

seems a configuration option is not correct, did you make any changes?