Search found 1 match
- 12 Mar 2020, 14:00
- Forum: EmailReporting
- Topic: Do not set ticket to NEW, when adding a note.
- Replies: 1
- Views: 4608
Do not set ticket to NEW, when adding a note.
Hello! Following situation: I have a already closed ticket. By sending an email to this ticket I just want to add a note. In principle this is working with me, but ... But the ticket ist set from closed to new again. What can we do just to add a note by EmailReporting and not to open the ticket agai...