Search found 12 matches

by prash315
Dec 22, 2017 3:21 pm
Forum: EmailReporting
Topic: custom fields default values
Replies: 3
Views: 2594

Re: custom fields default values

That was quick, Thank you !
by prash315
Dec 22, 2017 11:54 am
Forum: EmailReporting
Topic: custom fields default values
Replies: 3
Views: 2594

custom fields default values

I have some custom fields with default values. I was expecting these fields to be filled with defaults, instead they are blank. Is there a workaround for this?

Thanks
Prashanth
by prash315
Sep 13, 2017 3:09 pm
Forum: Help
Topic: double line spacing in emails
Replies: 0
Views: 1715

double line spacing in emails

Hi, The emails that go out are having double line spacing. Has anybody faced this problem before? I am pretty sure its not an outlook issue. However this doesn't happen when an issue is created for the first time. All subsequent updates are having this issue. Looks something like this. -------------...
by prash315
Sep 13, 2017 1:14 pm
Forum: EmailReporting
Topic: double line spacing in emails
Replies: 1
Views: 1958

double line spacing in emails

Hi, The emails that go out are having double line spacing. Has anybody faced this problem before? I am pretty sure its not an outlook issue. Also, I am not sure if this is an EmailReporting Issue, however this doesn't happen when an issue is manually created for the first time. All subsequent update...
by prash315
Sep 07, 2017 8:43 am
Forum: General Discussion
Topic: double line spacing in emails
Replies: 0
Views: 1718

double line spacing in emails

Hi, We have been facing this problem after we installed BBCodePlus plugin. The emails that go out are having double line spacing. The users have asked us to look into this. Has anybody faced this problem before? Any help would be appreciated. Looks something like this. I am pretty sure its not an ou...
by prash315
Sep 06, 2017 8:35 pm
Forum: EmailReporting
Topic: EmailReporting issue link URL
Replies: 9
Views: 8626

Re: EmailReporting issue link URL

I updated the line of code and looks like it has resolved the issue. I also see the variable plugin_EmailReporting_mail_mantisbt_url_fix in the configuration report page. Thank you for the quick turnaround.
by prash315
Sep 06, 2017 9:17 am
Forum: EmailReporting
Topic: EmailReporting issue link URL
Replies: 9
Views: 8626

Re: EmailReporting issue link URL

i dont see this variable 'plugin_EmailReporting_mail_mantisbt_url_fix' in the configuration page. Can I make one ?
by prash315
Sep 05, 2017 12:55 pm
Forum: EmailReporting
Topic: EmailReporting issue link URL
Replies: 9
Views: 8626

Re: EmailReporting issue link URL

The command line/task scheduling works perfectly fine. The issue is with the email that goes out to everyone. It contains an invalid link to the issue. I tried the webserver path and that worked fine too. I was against option 2 because the documentation says not recommended. I also thought it might ...
by prash315
Sep 01, 2017 4:39 pm
Forum: EmailReporting
Topic: EmailReporting MSG file type
Replies: 2
Views: 2294

Re: EmailReporting MSG file type

Ok. That makes sense. Thanks for the clarification.
by prash315
Sep 01, 2017 4:35 pm
Forum: EmailReporting
Topic: EmailReporting issue link URL
Replies: 9
Views: 8626

Re: EmailReporting issue link URL

I actually followed the documentation and used step 1 which is recommended. I had to unblock the script from running via webserver for option 2 and that worked fine. Also for command line, this is my batch script cd C:\xampp\htdocs\mantis\plugins\EmailReporting\scripts php bug_report_mail.php I am n...
by prash315
Sep 01, 2017 10:50 am
Forum: EmailReporting
Topic: EmailReporting MSG file type
Replies: 2
Views: 2294

EmailReporting MSG file type

Hi, A very important feature of this plugin is the ability to add the attached files in emails to notes. All the formats are working fine ( like pdf, doc, etc). However, users usually attach emails as attachments (.msg outlook format). For some reason, they are getting attached as .txt files (maybe ...
by prash315
Sep 01, 2017 10:39 am
Forum: EmailReporting
Topic: EmailReporting issue link URL
Replies: 9
Views: 8626

EmailReporting issue link URL

EmailReporting issue link URL Postby prash315 » Sep 01, 2017 8:52 am Hi, I have setup the plugin successfully. However, when Mantis creates tickets, the email that goes out is showing the URL as localhost instead of the correct domain and context. It looks something like this A NOTE has been added t...