Hey guys,
I am trying to set up an notification to go to a group of people when a ticket is moved to their project.
I am not seeing how this is done. I could not find another post with this as a topic.
Any suggestions?
Search found 13 matches
- 03 Feb 2017, 16:26
- Forum: Help
- Topic: notifying group when ticket is moved to project
- Replies: 0
- Views: 2329
- 03 Feb 2017, 16:16
- Forum: General Discussion
- Topic: Email notification - New Ticket
- Replies: 3
- Views: 6061
Re: Email notification - New Ticket
Got this figured out.
I created a new user with the pager email address as a viewer.
I then have it notifying the viewers that a new ticket is created.
I created a new user with the pager email address as a viewer.
I then have it notifying the viewers that a new ticket is created.
- 03 Feb 2017, 13:58
- Forum: General Discussion
- Topic: Email notification - New Ticket
- Replies: 3
- Views: 6061
Re: Email notification - New Ticket
Can you have it send a specific message.
I am looking to have it notify a group using an on call phone.
I need an alarm to go when a new ticket is created but not for every email that comes through.
I am looking to have it notify a group using an on call phone.
I need an alarm to go when a new ticket is created but not for every email that comes through.
- 02 Feb 2017, 18:47
- Forum: General Discussion
- Topic: How to change the Email 'From' name
- Replies: 4
- Views: 7521
Re: How to change the Email 'From' name
is that something you add to existing file?
If so where in the file should it be placed?
If so where in the file should it be placed?
- 26 Jan 2017, 13:30
- Forum: EmailReporting
- Topic: Email reporting
- Replies: 22
- Views: 24215
Re: Email reporting
Sorry for the delay in my response i have been out of the office.
I would love to have you take a look at it. Would you be free some time next week?
I would love to have you take a look at it. Would you be free some time next week?
- 19 Jan 2017, 13:23
- Forum: EmailReporting
- Topic: Email reporting
- Replies: 22
- Views: 24215
Re: Email reporting
This email address is only used and was created exclusively for this mantis test. I am the only one that knows of its existence. the only email sent to it was from my personal email account with the subject "Email reporting test 1 1/18/17 209" Before running the fetching script I logged in...
- 18 Jan 2017, 19:38
- Forum: EmailReporting
- Topic: Email reporting
- Replies: 22
- Views: 24215
Re: Email reporting
Ok here is what i did.
I wiped out all mantis/xampp database and installs on the hard drive.
reinstalled everything from scratch.
configured email for a gmail account
added the plugin for email reporting
configured it
sent one test email
ran PHP script
9 separate tickets were opened from one email
I wiped out all mantis/xampp database and installs on the hard drive.
reinstalled everything from scratch.
configured email for a gmail account
added the plugin for email reporting
configured it
sent one test email
ran PHP script
9 separate tickets were opened from one email
- 13 Jan 2017, 19:34
- Forum: EmailReporting
- Topic: Email reporting
- Replies: 22
- Views: 24215
Re: Email reporting
Ok so I deleted the task and I can manually run the script. At least a few times before I am locked out. "Error #27 Maximum number of attempts in 3600 seconds" or something like that. It flashes so fast its hard to catch. Before I create a task I need to fix another issue that is coming up...
- 13 Jan 2017, 15:23
- Forum: EmailReporting
- Topic: Email reporting
- Replies: 22
- Views: 24215
Re: Email reporting
Ok I think i understand now.
I was able to get it to run and complete once but can not duplicate.
I was able to get it to run and complete once but can not duplicate.
- 12 Jan 2017, 19:45
- Forum: EmailReporting
- Topic: Email reporting
- Replies: 22
- Views: 24215
Re: Email reporting
What program should I use to run the script?
- 11 Jan 2017, 21:02
- Forum: EmailReporting
- Topic: Email reporting
- Replies: 22
- Views: 24215
Re: Email reporting
Excellent, I did schedule it to run through task scheduler but in never completed.
then every task after that failed due tot he previous one still trying to run.
Is there something with the file I need to do?
then every task after that failed due tot he previous one still trying to run.
Is there something with the file I need to do?
- 11 Jan 2017, 15:34
- Forum: EmailReporting
- Topic: Email reporting
- Replies: 22
- Views: 24215
Re: Email reporting
Windows 7 is the OS
and by scheduling job do you mean "task scheduler"?
and by scheduling job do you mean "task scheduler"?
- 10 Jan 2017, 16:20
- Forum: EmailReporting
- Topic: Email reporting
- Replies: 22
- Views: 24215
Re: Email reporting
Can you tell me how to set up the job to fetch the emails?
I have looked through all the documentation I could find and now I am really lost.
Any videos I can watch or step by step tutorials?
I have looked through all the documentation I could find and now I am really lost.
Any videos I can watch or step by step tutorials?