Search found 13 matches

by alex.culley
Feb 03, 2017 11:26 am
Forum: Help
Topic: notifying group when ticket is moved to project
Replies: 0
Views: 1852

notifying group when ticket is moved to project

Hey guys,

I am trying to set up an notification to go to a group of people when a ticket is moved to their project.
I am not seeing how this is done. I could not find another post with this as a topic.

Any suggestions?
by alex.culley
Feb 03, 2017 11:16 am
Forum: General Discussion
Topic: Email notification - New Ticket
Replies: 3
Views: 4579

Re: Email notification - New Ticket

Got this figured out.
I created a new user with the pager email address as a viewer.
I then have it notifying the viewers that a new ticket is created.
by alex.culley
Feb 03, 2017 8:58 am
Forum: General Discussion
Topic: Email notification - New Ticket
Replies: 3
Views: 4579

Re: Email notification - New Ticket

Can you have it send a specific message.

I am looking to have it notify a group using an on call phone.
I need an alarm to go when a new ticket is created but not for every email that comes through.
by alex.culley
Feb 02, 2017 1:47 pm
Forum: General Discussion
Topic: How to change the Email 'From' name
Replies: 4
Views: 6040

Re: How to change the Email 'From' name

is that something you add to existing file?
If so where in the file should it be placed?
by alex.culley
Jan 26, 2017 8:30 am
Forum: EmailReporting
Topic: Email reporting
Replies: 22
Views: 19400

Re: Email reporting

Sorry for the delay in my response i have been out of the office.

I would love to have you take a look at it. Would you be free some time next week?
by alex.culley
Jan 19, 2017 8:23 am
Forum: EmailReporting
Topic: Email reporting
Replies: 22
Views: 19400

Re: Email reporting

This email address is only used and was created exclusively for this mantis test. I am the only one that knows of its existence. the only email sent to it was from my personal email account with the subject "Email reporting test 1 1/18/17 209" Before running the fetching script I logged into email s...
by alex.culley
Jan 18, 2017 2:38 pm
Forum: EmailReporting
Topic: Email reporting
Replies: 22
Views: 19400

Re: Email reporting

Ok here is what i did.

I wiped out all mantis/xampp database and installs on the hard drive.
reinstalled everything from scratch.
configured email for a gmail account
added the plugin for email reporting
configured it
sent one test email
ran PHP script
9 separate tickets were opened from one email
by alex.culley
Jan 13, 2017 2:34 pm
Forum: EmailReporting
Topic: Email reporting
Replies: 22
Views: 19400

Re: Email reporting

Ok so I deleted the task and I can manually run the script. At least a few times before I am locked out. "Error #27 Maximum number of attempts in 3600 seconds" or something like that. It flashes so fast its hard to catch. Before I create a task I need to fix another issue that is coming up with it c...
by alex.culley
Jan 13, 2017 10:23 am
Forum: EmailReporting
Topic: Email reporting
Replies: 22
Views: 19400

Re: Email reporting

Ok I think i understand now.
I was able to get it to run and complete once but can not duplicate.
by alex.culley
Jan 12, 2017 2:45 pm
Forum: EmailReporting
Topic: Email reporting
Replies: 22
Views: 19400

Re: Email reporting

What program should I use to run the script?
by alex.culley
Jan 11, 2017 4:02 pm
Forum: EmailReporting
Topic: Email reporting
Replies: 22
Views: 19400

Re: Email reporting

Excellent, I did schedule it to run through task scheduler but in never completed.

then every task after that failed due tot he previous one still trying to run.

Is there something with the file I need to do?
by alex.culley
Jan 11, 2017 10:34 am
Forum: EmailReporting
Topic: Email reporting
Replies: 22
Views: 19400

Re: Email reporting

Windows 7 is the OS
and by scheduling job do you mean "task scheduler"?
by alex.culley
Jan 10, 2017 11:20 am
Forum: EmailReporting
Topic: Email reporting
Replies: 22
Views: 19400

Re: Email reporting

Can you tell me how to set up the job to fetch the emails?
I have looked through all the documentation I could find and now I am really lost.

Any videos I can watch or step by step tutorials?