Search found 606 matches

by SL-Gundam
Aug 12, 2020 5:19 am
Forum: EmailReporting
Topic: Emailreporting Error
Replies: 1
Views: 243

Re: Emailreporting Error

Apparently there is a bug in that plugin when it tries converting your email from html to plaintext

Please activate debug mode and provide the raw_msg so that i can investigate this further
by SL-Gundam
Jun 29, 2020 4:47 pm
Forum: EmailReporting
Topic: Description Gets Wrapped for ticket from Email Reporting
Replies: 1
Views: 871

Re: Description Gets Wrapped for ticket from Email Reporting

I would need a raw_msg to see what is causing this
I have me suspicions but need to make sure

You can make the raw_msg by activating debug mode in EmailReporting and letting EmailReporting process an email which causes this issue
by SL-Gundam
Jun 22, 2020 12:16 pm
Forum: EmailReporting
Topic: Which source for new installation?
Replies: 3
Views: 1161

Re: Which source for new installation?

Always interested yes. Sometimes it gives me new ideas for functionality or requirements and sometimes just ideas for my own use cases
by SL-Gundam
Jun 22, 2020 12:14 pm
Forum: EmailReporting
Topic: Where to find Subject line parameters?
Replies: 1
Views: 697

Re: Where to find Subject line parameters?

No not at the moment. Though there is something in development but thats gonna take quite a while to finish * can you use a special Subject line to Create a new ticket directly in a specified Project group? You can use IMAP and let it create specific project folders. Emails in those folders will be ...
by SL-Gundam
Jun 11, 2020 5:49 pm
Forum: EmailReporting
Topic: Which source for new installation?
Replies: 3
Views: 1161

Re: Which source for new installation?

DEV (master) in general is pretty stable for EmailReporting. Either the new features are not interestingly enough for a release or need some more testing to work out the kinks (if any are found they are usually fixed within 2 days) If there were any interesting bug fixes then that would also be a go...
by SL-Gundam
May 12, 2020 8:47 am
Forum: EmailReporting
Topic: Unable to create attachment with Email attribute = HTML
Replies: 33
Views: 7995

Re: Unable to create attachment with Email attribute = HTML

Duplicate attachments is a known issue.
So i wouldn't know what else it could be based on your description of the issue.
by SL-Gundam
May 09, 2020 11:41 am
Forum: EmailReporting
Topic: Unable to create attachment with Email attribute = HTML
Replies: 33
Views: 7995

Re: Unable to create attachment with Email attribute = HTML

MantisBT/EmailReporting do not check whether an attachment was already added to an issue. At the moment we are not sure whether or not that will ever be added since it would add a very high overhead to processing attachments which in itself is already a very heavy process. So yeah duplicate attachme...
by SL-Gundam
May 07, 2020 4:42 am
Forum: EmailReporting
Topic: Unable to create attachment with Email attribute = HTML
Replies: 33
Views: 7995

Re: Unable to create attachment with Email attribute = HTML

If you are running the latest 0.11.0-DEV EmailReplyParser should look for the "from" line and set that as the start of a reply. It expects the from line to look like this: "From: NAME <EMAIL>" Your from lines are only showing the name, no email address "-----Original Message-----" are usually added ...
by SL-Gundam
May 05, 2020 10:24 am
Forum: EmailReporting
Topic: Unable to create attachment with Email attribute = HTML
Replies: 33
Views: 7995

Re: Unable to create attachment with Email attribute = HTML

If you are running on-premise Exchange it might be best to look at this:
https://www.mantisbt.org/wiki/doku.php/ ... parse_html

There is a note here for Exchange users and 2 links to Microsoft help.
by SL-Gundam
May 04, 2020 6:14 am
Forum: EmailReporting
Topic: Unable to create attachment with Email attribute = HTML
Replies: 33
Views: 7995

Re: Unable to create attachment with Email attribute = HTML

If markdown is not a big requirement for you we can try to work on a better html -> plaintext conversion
by SL-Gundam
May 02, 2020 10:49 pm
Forum: EmailReporting
Topic: Unable to create attachment with Email attribute = HTML
Replies: 33
Views: 7995

Re: Unable to create attachment with Email attribute = HTML

I think i've found the reason Your mail client for test 1 and test 2 handle the from-sent-to-subject part a little bit differently (see below) What mail client are you using? The ** around it makes MantisBT show that text in bold. EmailReplyParser does not like that because it does not expect it. We...
by SL-Gundam
May 01, 2020 7:26 am
Forum: EmailReporting
Topic: Unable to create attachment with Email attribute = HTML
Replies: 33
Views: 7995

Re: Unable to create attachment with Email attribute = HTML

If your webserver takes exceptionally long to process a request it's even possible that the note gets added but the attachment does not. This is because attachments are generally bigger and therefore require more processing power
by SL-Gundam
May 01, 2020 7:20 am
Forum: EmailReporting
Topic: Unable to create attachment with Email attribute = HTML
Replies: 33
Views: 7995

Re: Unable to create attachment with Email attribute = HTML

So the attachments are added correctly but we have 1 out of 2 where the attachments and notes are split into 2 parts. It probably happened because your webserver took longer to process the request and the timestamps were too far apart for the note and the attachments to be merged I have a solution f...
by SL-Gundam
Apr 30, 2020 8:02 am
Forum: EmailReporting
Topic: Unable to create attachment with Email attribute = HTML
Replies: 33
Views: 7995

Re: Unable to create attachment with Email attribute = HTML

Not clear at all i'm afraid The screenshots show a properly working situation. The image of MantisBT shows that a note, txt attachment and image are added into the issue in MantisBT (https://www.mantisbt.org/forums/viewtopic.php?p=69935#p69935) The other image from your mail program show the same em...