View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
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0025101 | mantisbt | public | 2018-12-20 04:30 | 2019-01-20 03:30 | |
Reporter | stm_ | Assigned To | dregad | ||
Priority | normal | Severity | minor | Reproducibility | always |
Status | closed | Resolution | no change required | ||
Product Version | 2.18.0 | ||||
Summary | 0025101: Some mails cannot be sent | ||||
Description | Password change and account registration mails are not sent. The mails stay in the queue (mantis_email_table). The following message is in the logs: [Thu Dec 20 10:07:31 2018] [php7:notice] [pid 6526] [client 77.12.89.98] [host eressea.dracones.de] 2018-12-20 10:07 CET MAIL email_api.php:1401 email_send() ERROR: Message could not be sent - Could not instantiate mail function.\n After updating user information, the corresponding mail /is/ sent, along with the mails in the queue. So this error occurs only for "Password Reset", but not for "Account updated" mails. I'm using $g_phpMailer_method = PHPMAILER_METHOD_MAIL; | ||||
Steps To Reproduce |
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Tags | No tags attached. | ||||
Attached Files | |||||
stm_, I was not able to reproduce your problem (tried on Ubuntu 16.04 using PHP 7.0.32-0ubuntu0.16.04.1) The following additional information may be useful:
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Let's see ... It's a Hosteurope Webhosting Site. Happy to provide further information. config_inc.php (3,420 bytes)
<?php # MantisBT - A PHP based bugtracking system # MantisBT is free software: you can redistribute it and/or modify # it under the terms of the GNU General Public License as published by # the Free Software Foundation, either version 2 of the License, or # (at your option) any later version. # # MantisBT is distributed in the hope that it will be useful, # but WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the # GNU General Public License for more details. # # You should have received a copy of the GNU General Public License # along with MantisBT. If not, see <http://www.gnu.org/licenses/>. /** * @package MantisBT * @copyright Copyright (C) 2000 - 2002 Kenzaburo Ito - kenito@300baud.org * @copyright Copyright (C) 2002 MantisBT Team - mantisbt-dev@lists.sourceforge.net * @link http://www.mantisbt.org */ # This sample file contains the essential files that you MUST # configure to your specific settings. You may override settings # from config_defaults_inc.php by uncommenting the config option # and setting its value in this file. # Rename this file to config_inc.php after configuration. # In general the value OFF means the feature is disabled and ON means the # feature is enabled. Any other cases will have an explanation. # Look in http://www.mantisbt.org/docs/ or config_defaults_inc.php for more # detailed comments. # --- Database Configuration --- $g_hostname = 'localhost'; $g_db_username = 'user'; $g_db_password = 'pw'; $g_database_name = 'db-mbugs'; $g_db_type = 'mysqli'; # --- Security --- $g_crypto_master_salt = 'sss'; # Random string of at least 16 chars, unique to the installation # --- Anonymous Access / Signup --- $g_allow_signup = ON; $g_allow_anonymous_login = ON; $g_anonymous_account = 'Anonymous'; # --- Email Configuration --- $g_phpMailer_method = PHPMAILER_METHOD_MAIL; # or PHPMAILER_METHOD_SMTP, PHPMAILER_METHOD_SENDMAIL $g_smtp_host = 'localhost'; # used with PHPMAILER_METHOD_SMTP $g_smtp_username = ''; # used with PHPMAILER_METHOD_SMTP $g_smtp_password = ''; # used with PHPMAILER_METHOD_SMTP $g_webmaster_email = 'webmaster@example.de'; $g_from_email = 'noreply@example.de'; # the "From: " field in emails $g_return_path_email = 'webmaster@example.de'; # the return address for bounced mail # $g_from_name = 'M Mantis Bug Tracker'; # $g_email_receive_own = OFF; $g_email_send_using_cronjob = OFF; $g_log_level =LOG_EMAIL; # --- Attachments / File Uploads --- # $g_allow_file_upload = ON; # $g_file_upload_method = DATABASE; # or DISK # $g_absolute_path_default_upload_folder = ''; # used with DISK, must contain trailing \ or /. # $g_max_file_size = 5000000; # in bytes # $g_preview_attachments_inline_max_size = 256 * 1024; # $g_allowed_files = ''; # extensions comma separated, e.g. 'php,html,java,exe,pl' # $g_disallowed_files = ''; # extensions comma separated # --- Branding --- $g_window_title = 'M Bugtracker'; $g_search_title = 'Mb'; # $g_logo_image = 'images/mantis_logo.png'; # $g_favicon_image = 'images/favicon.ico'; # --- Real names --- # $g_show_realname = OFF; # $g_show_user_realname_threshold = NOBODY; # Set to access level (e.g. VIEWER, REPORTER, DEVELOPER, MANAGER, etc) # --- Others --- # $g_default_home_page = 'my_view_page.php'; # Set to name of page to go to after login |
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MantisBT is not the origin of this error, it just reports it. It is in fact triggered by PHPMailer, and is caused by how you (or your hosting provider) configured e-mail. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting may help (there's even a section related to the error message you reported). In any case, this is not a MantisBT error, so I'm going to close this issue. |
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You are more or less right. The error is probably caused by some kind of server configuration. I could not find out what exactly prevents it from executing correctly, but it only occurs when it's called from email_shutdown_function(). The error message, according to my hosting provider, is "550: Could not determine home-directory for user (ec:19)". The reason appears to be that this function is called with '/' as working directory, where normally it would be '/var/www/mantisbt' or whatever. I don't know how widespread this problem might be, but it might be a good idea to add |
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@stm_ could you please try latest version 2.19.0 ? |
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Yes, same error, same fix with 2.19. |
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