0025090: Changing issue's status to a custom status doesn't send email - MantisBT

ID	Project	Category	View Status	Date Submitted	Last Update

0025090	mantisbt	email	public	2018-12-14 09:42	2018-12-28 10:16

Reporter	mdjorov	Assigned To	atrol
Priority	normal	Severity	minor	Reproducibility	have not tried
Status	closed	Resolution	no change required
Product Version	2.18.0

Summary	0025090: Changing issue's status to a custom status doesn't send email
Description	In our bt we've added 2 custom statuses as it is shown in the documentation section 7.5., Now when an issue's status is changed to one of them there is no email notification. There are no other problems with them - we can see them, we can change issues' statuses to them, they are shown in the reports etc. Only the Email notifications are missing. For the 'original' statuses the emails are working. In the administration panel, the checks for sending emails for the new statuses are set.
Tags	No tags attached.

atrol 2018-12-14 10:00 developer ~0061076	Check if the recipient has set `E-mail on Status Change` on page `My Account` > `Preferences`

mdjorov 2018-12-17 04:18 reporter ~0061078	Checking that option solved the problem. I'll inform all users that they need to check it if they want to see email for the new statuses. You can close the issue.