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IDProjectCategoryView StatusDate SubmittedLast Update
0023878mantisbtemailpublic2018-01-24 05:522018-02-04 06:33
Reportersudhakar.p@exponentdx.com Assigned Toatrol  
PriorityurgentSeveritymajorReproducibilityalways
Status closedResolutionno change required 
Product Version2.5.1 
Summary0023878: Email Notifications are not working
Description

Hi Team,

We have recently configured Mantis in our internal Server for Bug tracking and the system is fantastic.
We have one issue with the Email notifications, we have configured our config_inc.php file with all required data and even then the emails does not get triggered on any of the events.

Request you to help us in resolving this ASAP.

Let us know if you require any further information.

Additional Information

config_inc.php - Configuration file

--- Email Configuration ---

$g_phpMailer_method = PHPMAILER_METHOD_SMTP; # or PHPMAILER_METHOD_SMTP, PHPMAILER_METHOD_SENDMAIL
$g_smtp_host = 'smtp.gmail.com:587'; # used with PHPMAILER_METHOD_SMTP
$g_smtp_connection_mode = 'TLS';
$g_smtp_username = 'email@gmail.com'; # used with PHPMAILER_METHOD_SMTP
$g_smtp_password = 'Access@123'; # used with PHPMAILER_METHOD_SMTP
$g_webmaster_email = 'email@gmail.com';
$g_from_email = 'support@gamil.com'; # the "From: " field in emails
$g_return_path_email = 'email@gmail.com'; # the return address for bounced mail
$g_from_name = 'ED Bug Tracker';
$g_email_receive_own = ON;
$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT | LOG_FILTERING | LOG_AJAX;
$g_log_destination = 'file:E:/wamp/www/ed_bugtracker/log/email.log';
$g_debug_email = ON;

We have hosted the Mantis on IIS 7.5

NOTE : The email address given above are just for reference, may not be accurate.

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Activities

atrol

atrol

2018-01-24 09:56

developer   ~0058597

sudhakar.p@exponentdx.com,

This is not a bug or feature request for MantisBT (you are asking for help on how to configure the system). I am therefore resolving this issue as "no change required".

Please use the forums to get support on customizing and using MantisBT (refer to http://www.mantisbt.org/support.php for links and further details).

BTW, this setting in your config_inc.php is certainly wrong and one of the reasons your users will not get any email

$g_debug_email = ON;

/**
 * This is used for debugging the e-mail features in mantis. By default this is blank.
 * This can be set to a valid email address when diagnosing problems with emails.
 * All e-mails are sent to this address with the original To, Cc, Bcc included in the message body.
 * Note: The email is NOT send to the recipients, only to the debug email address.
 * @global string $g_debug_email
 */
$g_debug_email = '';