Use the admin view to

• test the e-mail sending functionality.
• check if e-mails remain in the queue
  If yes, make sure you did not setup your system to send mail asynchronously (i.e. with cron job), and if you did, make sure the cron job works
  Try to set $g_log_level =LOG_EMAIL and check the log file.

Hi dregad.
I try used the test_email.php and this doen´t work.
a received the follow message: "Testing Mail - PROBLEMS SENDING MAIL TO: test_email@vbsall.com.br. Please check your php/mail server settings."
I set the "$g_log_level =LOG_EMAIL" in the file "config.inc.php", but where are found the log file?

Thanks in advanced.

Depends where you specified it... see $g_log_destination

Ok.
there isn't $g_log_destination in 'config.inc.php'.
I add $g_log_destination in 'config.inc.php', i try the send email, but the log file did not create.

I need setup something in my 'php.ini'?
My server is running Linux/Debian 6.

Folk´s, my english is very bad, but i´m trying...

I tried outher script '/mantis/scripts/send_emails.php' and receive the follow message: '#!/usr/bin/php -q send_emails.php is not allowed to run through the webserver.'.
What is this? How i fix this problem?

send_emails.php is meant to be executed from command-line, not from your browser, that's the reason you get the error message.

Make sure the logfile destination you specify is writable by your web server.

Dregad,

The log file was create. In log file i got the follow message:
2013-03-01 10:10 BRT mail ERROR: Message Could not be sent - SMTP Error: Could not authenticate.
But the configuration is right, i tested this configuration in outlook and it worked.

This error is triggered when a connection was established to your SMTP server, and it requires authentication but you did not provide it (or incorrectly). Please make sure $g_smtp_username and $g_smtp_password are properly set.

The both parameter ($g_smtp_username and $g_smtp_password) i set correctly. I dont know why dont work.
below follow my 'config_inc.php'. I think it may be some error with SMTP MODE, my SMTP server does not use SSL and TLS.

$g_phpMailer_method = PHPMAILER_METHOD_SMTP;
$g_smtp_host = 'smtp.vbsinformatica.com.br';
$g_smtp_username = 'noreply@vbsinformatica.com.br';
$g_smtp_passoword = '*****';
$g_from_name = 'Mantis Bug Tracker';
$g_smtp_connection_mode = '';
$g_smtp_port = 25;
$g_administrator_email = 'noreply@vbsinformatica.com.br';
$g_webmaster_email = 'noreply@vbsinformatica.com.br';
$g_from_email = 'noreply@vbsinformatica.com.br';
$g_return_path_email = 'noreply@vbsinformatica.com.br';
$g_allow_blank_email = ON;
$g_enable_email_notification = ON;
$g_validate_email = ON;
$g_email_send_using_cronjob = ON;
$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT | LOG_FILTERING | LOG_AJAX;
$g_log_destination = 'file:/var/www/mantis.log';

cunhamc,

I see nothing wrong with your config. If your SMTP server does not require TLS/SSL, then your setting of $g_smtp_connection_mode = '' is correct.

The message you see in the log is not caused by MantisBT, it is triggered by your SMTP server because the provided credentials are not correct, as I mentioned previously. I have some doubts that $g_smtp_username = 'noreply@vbsinformatica.com.br' is the correct user for connecting.

In any case, this is not a bug or feature request for MantisBT, but a system configuration problem and therefore I am resolving this issue. Please use the forums, the mantisbt-help mailing list or IRC to get support on customizing and using MantisBT (see http://www.mantisbt.org/support.php)