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IDProjectCategoryView StatusLast Update
0015349mantisbtbugtrackerpublic2013-01-17 18:29
ReporterHenrik Morgenbrodt Assigned Todregad  
PrioritynormalSeverityminorReproducibilityalways
Status closedResolutionduplicate 
Product Version1.2.10 
Summary0015349: Auto Assign without a category?
Description

We got some projects running using auto-assign since Mantis 1.0.5

During Upgrade on Mantis 1.2.10 it was requested to have Categories as optional field (g_allow_no_category=ON)

Now, quite some time after implementation, testing, roullout and using the upgraded version it has been recognized that some tickets remained unhandled!

As i see it the Auto-assigned is based on categories and since the is no category for some tickets these have been overlooked.

Is there a solution / suggestion?
Like

  • Upgrade to newest Mantis will solve this
  • An Option to set a default-Category per project (did not find this in the managing-view)
  • no_category=OFF for just some projects (As i see it, this is just a global setting for ALL projects)
  • anything else?
TagsNo tags attached.

Relationships

duplicate of 0008582 assigneddregad Default Category for Project / Global default Category 

Activities

dregad

dregad

2013-01-07 11:08

developer   ~0034722

Hello Henrik,

Upgrading will not help for now, as there have been no changes in this area for a long time.

At the moment I unfortunately see no immediate solution to your problem, other than periodically reviewing unassigned issues.

However, you may be interested in checking out 0008582, I have a work-in-progress branch which could be useful for your purposes.

As what you require should be mostly covered by that branch, I am resolving this issue as duplicate. Please follow up in the other issue, or reopen this one if you feel it is not a duplicate.

Henrik Morgenbrodt

Henrik Morgenbrodt

2013-01-08 09:18

reporter   ~0034736

Won´t reopen this issue yet.

Though 0008582 is not a "real" duplicate, the discussed solution "default category per project" would solve "my" issue.

... On the other hand: What´s the advantage to not allow an empty Category?

dregad

dregad

2013-01-08 10:15

developer   ~0034738

As you say, it's not really a dupe, I know that.

... On the other hand: What´s the advantage to not allow an empty Category?

There are cases, when one might want to force users to make a conscious choice, rather than using a default which may then reflect incorrect information (if they didn't bother to check).

Mantis does allow you to avoid that by setting $g_allow_no_category = ON; the default cat by project allows to go one step further.

In any case, any testing and feedback you may provide on https://github.com/dregad/mantisbt/tree/fix-8582-default-category would be appreciated (please report your comments in 0008582)