View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
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0015349 | mantisbt | bugtracker | public | 2013-01-07 09:07 | 2013-01-17 18:29 |
Reporter | Henrik Morgenbrodt | Assigned To | dregad | ||
Priority | normal | Severity | minor | Reproducibility | always |
Status | closed | Resolution | duplicate | ||
Product Version | 1.2.10 | ||||
Summary | 0015349: Auto Assign without a category? | ||||
Description | We got some projects running using auto-assign since Mantis 1.0.5 During Upgrade on Mantis 1.2.10 it was requested to have Categories as optional field (g_allow_no_category=ON) Now, quite some time after implementation, testing, roullout and using the upgraded version it has been recognized that some tickets remained unhandled! As i see it the Auto-assigned is based on categories and since the is no category for some tickets these have been overlooked. Is there a solution / suggestion?
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Tags | No tags attached. | ||||
Hello Henrik, Upgrading will not help for now, as there have been no changes in this area for a long time. At the moment I unfortunately see no immediate solution to your problem, other than periodically reviewing unassigned issues. However, you may be interested in checking out 0008582, I have a work-in-progress branch which could be useful for your purposes. As what you require should be mostly covered by that branch, I am resolving this issue as duplicate. Please follow up in the other issue, or reopen this one if you feel it is not a duplicate. |
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Won´t reopen this issue yet. Though 0008582 is not a "real" duplicate, the discussed solution "default category per project" would solve "my" issue. ... On the other hand: What´s the advantage to not allow an empty Category? |
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As you say, it's not really a dupe, I know that.
There are cases, when one might want to force users to make a conscious choice, rather than using a default which may then reflect incorrect information (if they didn't bother to check). Mantis does allow you to avoid that by setting $g_allow_no_category = ON; the default cat by project allows to go one step further. In any case, any testing and feedback you may provide on https://github.com/dregad/mantisbt/tree/fix-8582-default-category would be appreciated (please report your comments in 0008582) |
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