View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
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0015339 | mantisbt | administration | public | 2013-01-02 05:18 | 2013-03-19 03:45 |
Reporter | yany | Assigned To | dregad | ||
Priority | normal | Severity | feature | Reproducibility | always |
Status | closed | Resolution | duplicate | ||
Product Version | 1.2.12 | ||||
Summary | 0015339: When a developer goes on Holiday... | ||||
Description | How should a developer handle the situation in Mantis when he/she goes on holiday but it would be important for the company to have at least one colleague who gets all the issue notifications (email) during that time? For instance I am the responsive for a category and for all issues that are reported with that category I get an email and of course the issue is assigned automatically to me. However when I go on holiday, nobody else will be notified with those issues and my colleagues won't see them as new or unassigned because all of them are already assigned to me. Two questions:
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Additional Information | I imagine an option in the user preferences where I can name a user (or more users) to be notified and a checkbox whether I am on a holiday or not. I that checkbox is checked (on holiday) then a red notification line should appear on the top of every page that I have checked that option and do not forget about it. During holiday, listed developers may see the given issues as their own issues, but I am not sure about this. | ||||
Tags | No tags attached. | ||||
Attached Files | |||||
Perhaps another option would be nice if the user can not name any colleague who could replace him/her in his/her job to automatically send back a notification to the reporter (as the emails works usually). |
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One could connect a group mail-address to your account while on holiday. |
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Temporary change your e-mail address in your account settings |
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@atrol: Then I won't have those emails waiting in my inbox as well. All this issue is about to have everything the same in mantis during holiday, except that someone else should be notified as well and handle the issue if/when it is necessary. @cas:
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Would the "monitor" function not work for this? The developers taking over could monitor the issue for activity, and once they contribute a bug note, they will see all traffic on the issue. As far as a "vacation alert" goes, this is probably better done in your mail client. |
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Monitor? But when? Situation:
How could others get to know about that report? Or should I send a mail to my colleagues before going on holiday with such a message: "Please take a look at all newly reported issues assigned to me till oct. 29, and subscribe to all of them please to monitor them." ? I think I dont understand this "monitor hint" or it's a no way too. But thanks for the suggestions I appreciate them all. |
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yany, I believe the best way to deal with your requirement would be by setting up a conditional response agent in your e-mail client, i.e. if (sender = Mantis) then foward to XYZ |
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0010207 might also be an option for it. |
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True, but that requires patching Mantis ;) |
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dregad, yes, unfortunately I can not see other solution too however it could be hard to do it if some dumber web interface is used for emails where there is no option to make filtered forwards. I don't think this is a real solution but if it's only me who see place for this kind of feature then issue can be closed. ;) And thank you for your support. |
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My intention was that any developer could add a backup to his account. |
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cas, sounds very close to my thoughts in additional information section (sorry if I wasn't so clear :$) |
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"During holiday, listed developers may see the given issues as their own issues, but I am not sure about this." most likely would mean patching mantis. Notifying the user that this checkbox is activated and ensuring his/her backup receives the email, can be done by plugin. |
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yany (in reply to 0015339:0034665)
I did not mean to say this was a "real" solution to your issue, just the easiest workaround immediately available
I'm sure others would be interested in this kind of feature, no reason to close your report.
Welcome. |
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attached an initial version,please test |
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updates will be provided via issue 11080 |
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Considering that cas is now working on a plugin to implement the requested feature, I'm resolving this as duplicate of 0011080, please follow up there. |
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Thank you, I follow the events there... |
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