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IDProjectCategoryView StatusLast Update
0011178mantisbtbugtrackerpublic2013-03-19 12:23
Reportermarkus.humm Assigned To 
PrioritynormalSeverityfeatureReproducibilityN/A
Status acknowledgedResolutionopen 
Product Version1.1.8 
Summary0011178: Provide ability to set up delegation of users
Description

Hello,

currently one can set up users who get owner of new issues by project and issue category. Those users get auto assigned to the issue and get notified. Fine. But what if the person is on vacation?

It would be nice if one could set up a sort of delegation where another user during the vacation is autoassigned but the original setting is not lost. So after the vacation the original setting could be restored without much hassle and remembering which categories somebody was formeerly auto assigned.

TagsNo tags attached.

Relationships

related to 0011080 closedcommunity Add a feature to reflect that a user is absent 

Activities

giallu

giallu

2009-11-22 18:28

reporter   ~0023785

I believe in other trackers this is achieved by having a user A "watch" another user B, so that all the notifications going to user A are also sent to user B.

The policy about who should be able to se the "watch" flag is to be investigated

vboctor

vboctor

2009-11-23 01:08

manager   ~0023786

There are two approaches here:

  1. User A watches User B - in this case User A will probably get all mails to user B that user A has access to??

  2. User B sets an Out-Of-Office like setting, where he delegates user A to retrieve all emails destined to him/her. In this case, all emails that would have been targetted to B will also be sent to A. Potentially such emails will have A on the "To" field and B in the "Cc" field.

a. Emails like password resets must not honor such delegation.

b. Delegation from a disabled user to enabled user, should result in the enable delegate receiving the email, but the disabled original user not receiving the email.

markus.humm

markus.humm

2009-11-23 14:01

reporter   ~0023789

Hm, your answers go into a slightly different direction than what I wanted. There's currently the possibility to auto assign issues (based on settings for the project internal categories) to some mantis user. He's notified and the report gets the assigned status. So I'm only talking about this mechanism. This would prevent new issues from being stalled until the other person comes back from vacation or whatever. And since the issue is assigned to that delegation user he get's the e-mail notifications for that issue automatically.

cas

cas

2013-03-19 03:59

reporter   ~0035908

I have a Holiday plugin which one can try

cas

cas

2013-03-19 04:53

reporter   ~0035909

Latest vesrion of that plugin is under:
http://www.mantisbt.org/bugs/view.php?id=11080

atrol

atrol

2013-03-19 05:09

developer   ~0035910

cas, you have attached version 0.96 at 0011080
The version attached at the current issue 0011178 is 0.97
Do you agree?

If so, I will remove the attachment Holidays.zip and attach it as Holidays097.zip at 0011080

cas

cas

2013-03-19 08:34

reporter   ~0035914

Atrol,
yes, that should be the way forward.
Thanks for cleaning my mess.

Issue History

Date Modified Username Field Change
2009-11-15 04:25 markus.humm New Issue
2009-11-22 18:28 giallu Note Added: 0023785
2009-11-23 01:08 vboctor Note Added: 0023786
2009-11-23 14:01 markus.humm Note Added: 0023789
2013-03-19 03:59 cas Note Added: 0035908
2013-03-19 03:59 cas File Added: Holidays.zip
2013-03-19 04:43 dregad Status new => acknowledged
2013-03-19 04:43 dregad Relationship added related to 0011080
2013-03-19 04:53 cas Note Added: 0035909
2013-03-19 05:09 atrol Note Added: 0035910
2013-03-19 08:34 cas Note Added: 0035914
2013-03-19 12:23 atrol File Deleted: Holidays.zip