How can i send reminder and note on mantis 2.5?

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Ancy
Posts: 46
Joined: 30 Jun 2017, 11:10

How can i send reminder and note on mantis 2.5?

Post by Ancy »

Dear All,

As i am struggling with email reminder for each user , can anyone help me out?
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: How can i send reminder and note on mantis 2.5?

Post by atrol »

I don't understand what you want.
Can you describe step by step what you do, what you get and what you expect to get?
Please use Search before posting and read the Manual
Ancy
Posts: 46
Joined: 30 Jun 2017, 11:10

Re: How can i send reminder and note on mantis 2.5?

Post by Ancy »

Thanks for replying.

Is there any possibility to make use of 'Note' and 'send Reminder' otion in Mantis 2.5 ?
This means, how can i send note or reminder to other user ?

I have upgraded mantis from 1.1.7 to 2.5 .So i have all the detials of current users.But Currently i am facing anissue like, i am not able to Trigger the email alerts to others.

Please let me know whether i should give you more Details on this?
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: How can i send reminder and note on mantis 2.5?

Post by atrol »

I still do not understand where you get the problem as you did not describe the steps of what you do.
Something like:

1. Click on button "Send Reminder" when viewing an issue
2. Mark the users in the list you get on the next page in field "To" of section "Send a reminder"
3. Enter your reminder message in the text field, right beside the user list
4. Click "Send" button
Please use Search before posting and read the Manual
Ancy
Posts: 46
Joined: 30 Jun 2017, 11:10

Re: How can i send reminder and note on mantis 2.5?

Post by Ancy »

how can enable this service in backend ? As in from server , how can i enable the email service?
Ancy
Posts: 46
Joined: 30 Jun 2017, 11:10

Re: How can i send reminder and note on mantis 2.5?

Post by Ancy »

As in i an getting below eeror when i triger any remider

APPLICATION ERROR #200
A required parameter to this page (bug_id) was not found.
Ancy
Posts: 46
Joined: 30 Jun 2017, 11:10

Re: How can i send reminder and note on mantis 2.5?

Post by Ancy »

As if , i cabn see below error

Text column cookie_string of type varchar(64) on table mantis_user_table is using UTF-8 collation
Text column cookie_string of type varchar(64) on table mantis_user_table is using latin1_swedish_ci collation where UTF-8 collation is required.
Ancy
Posts: 46
Joined: 30 Jun 2017, 11:10

Re: How can i send reminder and note on mantis 2.5?

Post by Ancy »

I have changed the charecter set and now its working.But still the emails are in queue.Itried to set up a cronjob for this.But still it doesn't pick up.can anyone help me to figure why the emails are still in the queue.
I followed below url, but its not working for me.

http://www.mantisbt.org/wiki/doku.php/m ... il_queuing :x
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: How can i send reminder and note on mantis 2.5?

Post by atrol »

Run admin/check/index.php
Maybe you get some errors and/or warnings that help to find the issue.
Please use Search before posting and read the Manual
Ancy
Posts: 46
Joined: 30 Jun 2017, 11:10

Re: How can i send reminder and note on mantis 2.5?

Post by Ancy »

it says like below.

I have changed the path of core, lang and scripts.but it nade the entire mantis to go down.

Can you please help me to figure out whether i shoould setup any cronjobs for this?
All emails are stuck in queue.
I tried below url, but it didn't work as well.
Attachments
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atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: How can i send reminder and note on mantis 2.5?

Post by atrol »

Check if there are any errors or warnings in web server logs.
Please use Search before posting and read the Manual
Ancy
Posts: 46
Joined: 30 Jun 2017, 11:10

Re: How can i send reminder and note on mantis 2.5?

Post by Ancy »

For Mantis2.5.0, we can enable the email notoification by configuring it in the configuration option in the web.And Change the char to UTF8.
Ancy
Posts: 46
Joined: 30 Jun 2017, 11:10

Re: How can i send reminder and note on mantis 2.5?

Post by Ancy »

https://support.mantishub.com/hc/en-us/ ... ifications
Confige with above page.Everything will work fine.i am now with the Email reporting Plugin. I am literally stuck .Becuase there is no step by step guide on how to proceed this?

0.10.1 DEV.
I have installed it in debain8,mysql 5.1, php7.0.1. I have installed the plugin in the interface.But now i am stuck with the configuartion.Where should i begin? Where should i see the error logs?
Have a nice weekend .
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