Problems with email notification

[richards]

Hi!

I'm receiving emails normaly
but these only comes normaly at maximum size of 22kb,
and after this if a new bugnote is add the next email comes empty

please help me...

greets.
thanks.

[richards]

the ploblem is with all users too

[atrol]

I don't think that the problem is caused by MantisBT.
Have a look at the log files of your webserver and your mailserver where you might find some hints for a solution.
To get more help you have to provide some information about the environment and configuration you use to sent email.
You should also try to get help on another forum which is more specialized for the email system you use.

[richards]

Hi,
I look on the log files and I dont have limits or any error about this,
and the users dont use the same email system and all have the same problem.
I search on the files of configuration of the mantis but I dont find the correct file or function or anything to configure the max size of email,
because independent of quanty of bugnotes on email, if it dont is bigger than 22kb this comes normaly but if anoter bugnote is add start to comes empty

[atrol]

and the users dont use the same email system and all have the same problem.

I was not talking about the users email system. I mean the email system that you (your instance of MantisBT) uses to sent the email. (mail, sendmail or SMTP)
Maybe running admin/check.php gives some hints where your configuration is not ok to work with MantisBT.

[richards]

I run the file check.php... nothing relevant, but the button to sendmail works good ^^
the method of send email is SMTP...
maybe mantisbt have a restriction to email size?

[atrol]

You didn't tell anything about your used environement (version of MantisBT, PHP, database, operating system)
If you use MantisBT 1.2.8 running mySQL as database I am not aware that there is any real limit which is set by MantisBT (of course there is one, but we are talking about 4GB)

I tried on my test installation without any problems to send email with bigger size than 100KB
http://www.atrol.de/mantisbt-1.2/view.php?id=22

[richards]

hi

I use
Ubuntu 10.10
MantisBT 1.2.8
PHP5
MySQL 5.5

I dont find anything about sizes or limits or any error on database and configs...

how I configure to only send the last ones bugnotes on email?????

[atrol]

how I configure to only send the last ones bugnotes on email?????

"My Account" -> "Preferences", set "E-mail Notes Limit" to 1.

[richards]

thanks!

I'll let this configuration, and trying to find the error,

the debug of phpmailer dont give me a error,

if you find any limit tell me please ^^

thanks for all

[richards]

Hi again.
Can I configure to put 3 or 5 bugnotes on email?
Here I put 5 bugnotes but comes the first 5 bunotes on email, after i chose "ORDER BY date_submitted" to DESC to send the last 5, but i need these in ASC order, how I make this work?

[atrol]

I don't understand your issue.
On page "My Account" -> "Preferences " you can set the number of bugnotes which are sent by email to any number you want (0 means all) and there is also a settimg "Notes Sort Order" which can be set to "Ascending" or "Descending"

[richards]

Yes, but i want the five last notes, and if i chose ascending, the email comes with the first five notes, and i want in ascending order, I'm using eclipsePHP to find a way, but I want know how is the best option to make this.

[atrol]

Let's assume there is an issue with notes added 1 2 3 4 5 in chronological order.
If you set number of bugnotes to 3 you get
3 4 5 when setting "Notes Sort Order" to ascending and
5 4 3 when setting "Notes Sort Order" to descending
IMO this is the expected/correct behaviour?

[richards]

yes,
but here I have 10 bugnotes
and when I chose ascending the email comes with the bugnotes 1 2 3
and I want the last ones 8 9 10.
why occurs this?