Here is what I did so far..
I edited config_inc.php and added
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g_status_enum_string = '10:new,20:feedback,21:Not Valid,26:In_Progress,30:acknowledged,50:assigned,80:resolved,90:closed'; $g_status_colors['Not Valid'] = '#ACE7AE'; $g_status_colors['In_Progress'] = '#CEF9CF';
$g_status_enum_workflow[NEW_]='20:feedback,21:Not Valid,26:In_Progress,30:acknowledged,40:confirmed,50:assigned,80:resolved';
$g_status_enum_workflow[FEEDBACK] ='10:new,21:Not Valid,26:In_Progress,30:acknowledged,40:confirmed,50:assigned,80:resolved';
$g_status_enum_workflow[NOT VALID] ='10:new,20:feedback,26:In_Progress,30:acknowledged,40:confirmed,50:assigned,80:resolved';
$g_status_enum_workflow[IN_PROGRESS] ='10:new,30:acknowledged,20:feedback, 21:Not Valid,40:confirmed,50:assigned,80:resolved';
$g_status_enum_workflow[ACKNOWLEDGED] ='20:feedback,21:Not Valid,26:In_Progress,40:confirmed,50:assigned,80:resolved';
$g_status_enum_workflow[CONFIRMED] ='20:feedback,21:Not Valid,26:In_Progress,50:assigned,80:resolved';
$g_status_enum_workflow[ASSIGNED] ='20:feedback,21:Not Valid,26:In_Progress,80:resolved,90:closed';
$g_status_enum_workflow[RESOLVED] ='50:assigned,90:closed';
$g_status_enum_workflow[CLOSED] ='50:assigned';
<
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?php
define( 'Not Valid', 21 );
define( 'In_Progress', 26 );
?>
Then I created custom_strings_inc.php
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<?php $s_status_enum_string = '10:new,20:feedback,21:Not Valid,26:In_Progress,30:acknowledged,50:assigned,80:resolved,90:closed'; ?>