Custom ticket ID

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limailmirino
Posts: 1
Joined: 27 May 2015, 16:32

Custom ticket ID

Post by limailmirino »

Hi guys,
I'm am new on the forum and quite a newbie on mantis configuration too.

I would like to have the chance to insert a custom ID (ticket number) when I create a new issue, I know I can do it with a custom field, or at least this is what I'm doing at the moment, but, the custom field is not included on the mail subject when a new issue is created like is the issue IDs does.

Another solution it could be to manage the inclusion of a custom field inside the notification email subject.

Did anyone of you manage to do something like that or have any suggestion to implement some like that ?

Thanks :)

Enrico
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Custom ticket ID

Post by atrol »

You could write a plugin or extend an existing one that changes the email subject.
This one might serve as a good point to start (never tried myself)
https://github.com/mantisbt-plugins/Cus ... ailSubject
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ghamilton
Posts: 3
Joined: 09 Feb 2009, 19:20

Re: Custom ticket ID

Post by ghamilton »

I would really like to be able to do this as well. Are you able to perform this with a custom field using the patch above?
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