Reporting for someone else possible?

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C4Vette
Posts: 21
Joined: 28 Sep 2006, 11:57
Location: Netherlands

Reporting for someone else possible?

Post by C4Vette »

Running version 1.1.0a1

Our IT-department needs the ability the report an issue and fill in a reporter name (instead of their own). This because some bugs/issues are reported by phone or email to the helpdesk and we want the original reporter in the Issue.
I know it is possible to change the 'Reporter' later via 'Updating Issue Information' but it would be nice to have a list in the report-screen.
Tried already to create a custom-field but could not get it to show a list of 'reporters'.

any ideas are more then welcome!
vboctor
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Post by vboctor »

Check the following link for how to populate custom fields with dynamic values:
http://www.futureware.biz/blog/index.ph ... &tb=1&pb=1
C4Vette
Posts: 21
Joined: 28 Sep 2006, 11:57
Location: Netherlands

Post by C4Vette »

Victor, thanks very much for the reply.

I created the file 'custom_functions_inc.php' and copied/pasted your example from your blog.
Changed the line:

Code: Select all

function custom_function_default_enum_categories() {
to:

Code: Select all

function custom_function_override_enum_mylist() {
and created the custom-field 'test' with "Type=Enumerations" and "Possible Values=mylist" and added the field to a project.
The field is there but how do I change the rest of the code to show the 'reporter_id' ?
And will this just show an extra field or will it actually SET the reporter-field?

thks, Ed
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