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Notify a user added into "Users monitoring this issue"

Posted: 27 Jan 2012, 09:30
by merak3d
Tickets have list of users who are monitoring that particular ticket - "Users monitoring this issue"

When I add another user to this list, this new user won't get email notification about being added into this ticket. He only gets a notification if something else happens on that ticket (new note, assignment change, etc)

How can I change this behavior? So user will get email notification immediately after he was added into monitoring?

Re: Notify a user added into "Users monitoring this issue"

Posted: 02 Feb 2012, 08:14
by atrol
You could use the "Send a reminder" link.
This adds the user to the monitor list.