Hi Guys,
i have a question, a normal User who has Reporter Permissions can reopen a Issue if the status is closed.
I would like to disallow this. My idea is when ticket is resolved then the reporter can reopen the Issue, if the Issue is closed then it should be really closed for the reporter.
Is it possible to setting up Mantis like this?
Thanks fpr your help in Advance
difference between closed and resolved
Moderators: Developer, Contributor
Re: difference between closed and resolved
In a standard 1.1.x installation it is just the other way round you want.
Closed issues can be reopened by reporters, resolved issues not.
Maybe this is "works as designed" and can be discussed contrary.
There are new configuration options concerning reopening in 1.2, but AFAIK not what you need.
Maybe there should be an option like $g_bug_reopen_status_treshold.
There are also some known bugs regarding reopening, for example have a look at
http://www.mantisbt.org/bugs/view.php?id=9828
You should enter a feature request in MantisBT own tracker
Closed issues can be reopened by reporters, resolved issues not.
Maybe this is "works as designed" and can be discussed contrary.
There are new configuration options concerning reopening in 1.2, but AFAIK not what you need.
Maybe there should be an option like $g_bug_reopen_status_treshold.
There are also some known bugs regarding reopening, for example have a look at
http://www.mantisbt.org/bugs/view.php?id=9828
You should enter a feature request in MantisBT own tracker
Re: difference between closed and resolved
I have to correct myself.atrol wrote:In a standard 1.1.x installation it is just the other way round you want.
Closed issues can be reopened by reporters, resolved issues not.
In a fresh installation of 1.1.8 without any further configuration it is allowed for reporters to reopen "closed" and "resolved" issues.