Mantis hangs when user logs in

[milutino]

Mantis Version : 1.1.8
PHP Version : 5.3.1 RC1

I just finished setting up Mantis, however there appears to be some sort of problem with Mantis user authentication. About 20% of the time any user attempts to log in, the attempt hangs and eventually times out. That user and any other user is no longer able to log in. The only solution I've found is to restart Apache, and it takes quite a while to restart when in this state.

I do not see anything in apache's error log, and I do not see any php or mantis error logs being created. Does anyone know what might be causing this issue, and if not, how to go about trying to debug it?

(this happens with both CRYPT and MD5 encryption methods. It also was happening under HTTP_AUTH, however some users whose account were created after the encryption method stopped changing still trigger this.)

[Cartman1984]

Hello everybody,

exactly the same problem on my side. Just installed Mantis and created some users, but most of the time users are not able to connect to the page. It is loading with message "Waiting for the server", but doesn't finish. This error starts to occur when someone tries to change or enter a password. So, when someone tries to log in or when the administrator tries to set back a password to its default value.

Mantis version is 1.1.8
PHP version is 5.3.0
MySQL 5.1.37 (community Server) with PBXT engine 1.0.08-rc


Hope very much anybody will be able to help us solving this problem. It would be great being able to use this great tool!

Best regards
Robin

[Asjad Hassan]

I am having the same problem please someone help us out

[claude]

We seem to have a similar issue here. Do you run Mantis on a Windows server, by any chance?

[milutino]

Yes, we're running on Server 2K3.

Anyone familiar with PHP debugging techniques to at least figure out where it is hanging? Is there a way to do the equivalent to an attach to process with windows apps?

[vboctor]

This may be related to the following bug report:
http://www.mantisbt.org/bugs/view.php?id=10926

[LilCthulhu]

Just to let you know :

regarding http://www.mantisbt.org/bugs/view.php?id=10926

I've switched to IIS, PHP 5.3.0 and Mantis1.2.0rc2 and everything seems to be working properly so far...