total bugs in mantis not matching csv export

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SunnyMantis
Posts: 60
Joined: 03 Jan 2018, 15:39
Location: Toronto, Canada

total bugs in mantis not matching csv export

Post by SunnyMantis »

I have done many times csv export (mantis 1.1.7) , but this time I did for whole system, i.e. everything. Interestingly, I got to see bugs in csv export (only 5116, as 5117 rows) , but all bugs in database, according to database and even the display before I run the filter showing 5530:

Viewing Issues (1 - 50 / 5530) [ Print Reports ] [ CSV Export ]

so csv export cannot give me what displayed on screen even the number is correct ?

beats me, please share your thought so I can fix this or forget about csv export :-)
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: total bugs in mantis not matching csv export

Post by atrol »

Just a guess,
check your web server / PHP logs for errors and warnings.
Maybe your PHP process got a timeout.
If so, check this PHP setting http://php.net/manual/en/info.configura ... ution-time
Please use Search before posting and read the Manual
SunnyMantis
Posts: 60
Joined: 03 Jan 2018, 15:39
Location: Toronto, Canada

Re: total bugs in mantis not matching csv export

Post by SunnyMantis »

Thank you so much. That probably is the reason, make sense. I have done other csv export, just not all, and they are fine (only small portion).
I will contact IT person to check.
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